Merry Christmas & Happy New Year
Season’s greetings and happy shopping! We wish you a festive Christmas and a New Year filled with joy and fulfillment.~Store Secured, LLC
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Merry Christmas & Happy New Year
Merry Christmas and Happy Holidays to all of our merchants. We hope you have a safe and relaxing holiday season. – StoreSecured
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PCI Compliance and TLS 1.0 Update
Effective June 16th, 2018, StoreSecured will be turning off our support for TLS 1.0. We are doing so to comply with the latest PCI standards which require that support for TLS1.0 is disabled by June 30, 2018 at the latest. Potential Issues Please note that if you or your clients have very old browsers
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Authorize.net Performance Issues 8/15
Important note for customers who use Authorize.net as the payment gateway. Between approximately 9:30am and 12:30pm today 8/15, Authorize.net had several periods of slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net. We urge merchants who use Authorize.net to check
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New Feature — Export to Stamps.com
StoreSecured now supports the ability to export order information in the Stamps.com format for easier printing and management of shipping label generation. This is a beta feature that we hope to gather feedback from merchants To enable this feature please visit General–>Other Settings Check the box at the very bottom labelled Enable Stamps.com Hit
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Maintenance Completed
The maintenance has been completed. All sites and services are running as normal. Any questions or comments please send an email to support@storesecured.com
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Live Chat/Support Ticket Issues
The third party, desk.com, who provides both our live chat and support system has been having serious issues for the past 2 days. We have expected it to be fixed relatively quickly but this is still an issue. Because of these problems we cannot activate live chat and merchants cannot submit new support requests and
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New Feature: Recently Viewed Items
We now support the ability to show a shopper their most recently viewed items on the view cart page. There is also a new linkable page recently_viewed_items.asp that will show a shoppers entire list of most recently viewed items. The recently viewed items page can be added to any navigation bar or as a manual
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15 mins Unscheduled Downtime
At approximately 1:00pm PST one of the StoreSecured servers required an emergency reboot in order to properly function. The reboot took approximately 15 minutes (due to a long update being applied at restart) and during this time all customer facing sites and the manage backend showed an error message about being unable to connect to the database. As
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New Help System
StoreSecured has launched a brand new help system for our clients. This system will combine our previous support requests, email, chat and knowledge base into one unified tool. All support going forward will be done through the new system. You can access the help system several ways: Click on the Get Help Button at the