Archive for August, 2014

Scheduled Maintenance 9/1 8:30pm-9:30pm PDT

August 29, 2014

Scheduled maintenance period Monday 9/1 8:30 pm – 9:30 pm PDT for server operating system updates.

 

During the maintenance window there will be expected downtime of between 5 – 15 minutes for each service.  We expect each service, ie mail, stores, admin, ftp etc to go through a brief outage period of approximately 5 mins while the server restarts and after which service will be restored.

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Amazon Checkout Integration Added

August 28, 2014

Several merchants have asked for it and now StoreSecured now supports Amazon checkout.

To enable Amazon checkout in your store

Go to General–>Payments–>Gateway

Check the box to Enable Amazon Checkout, follow the instructions link to signup for an Amazon account and enter your account details.

 

Note: Amazon Checkout is an alternate payment method.  If enabled a button appears on the view cart page for customers to complete checkout.

Admin Server Issue 5:00am – 5:13am

August 26, 2014

We are currently experiencing an issue with our manage server, ie http://manage.storesecured.com

 

We are aware of the issue and actively working to resolve it.  We expect resolution in approximately 15 mins.

 

All email and stores are operating as normal.

 

Update: 5:13am

The issue has been resolved and the manage server is working as normal.

Mail server status — updated 7:10pm

August 14, 2014

The email server is currently down and we are working to resolve the issue as quickly as possible.

 

The email service went down at approximately 6:00 am PST.  Please note that emails sent while the server is down will NOT be lost, they will be delivered once the mail server is back up.

 

We are working to resolve the issue as soon as possible but do not currently have an ETA on when it will be back up.  We understand that this service is essential to your business and are very sorry for the inconvenience.

 

Update 11:45 am

The email server is back online and working and email is being delivered.  Everything is working with the exception of secure connections from third party clients such as Outlook etc.  If you are having problems connecting via Outlook turn off SSL security and it will work.  Regular connections are working as normal and waiting emails are starting to be delivered (note that it may take several hours for all waiting emails to be delivered based on when external servers will retry).

Update 7:05 pm

Secure email connections are now operational.  All email services are working as normal.

 

What happened?

The issue was caused by a automatic update to our email server anti virus program which caused a few problems including corrupting the ip stack and blocking all secure connections over the RC4 security cipher.  While the issues were easy to correct they were hard to locate and our team and Rackspace spent the better part of the day combing through logs and information to figure out what had happened.