Live Chat/Support Ticket Issues

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The third party, desk.com, who provides both our live chat and support system has been having serious issues for the past 2 days.  We have expected it to be fixed relatively quickly but this is still an issue.  Because of these problems we cannot activate live chat and merchants cannot submit new support requests and may have problems with the admin logout as well since it attempts to log you out of the help system.

We expect a resolution shortly but all we can do is wait for them to correct it.  In the meantime if you have an issue and need to contact support please email us at support@storesecured.com

If you are getting an error message from desk.com when logging out of your store it can be ignored.

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