Archive for December, 2020

Merry Christmas & Happy New Year

December 24, 2020

Merry Christmas and Happy Holidays to all of our merchants.  We hope you have a safe and relaxing holiday season.

– StoreSecured

StoreSecured Knowledge-Base & Support Portal

December 7, 2020

Dear valued customers,

We are pleased to announce that we have redesigned our knowledge-base and support portal for the convenience of our customers. You can access this portal in the following two ways:

  1. Direct Access: You can directly access knowledge-base and support portal by typing the following URL in browser: https://support.storesecured.com
  2. From “Get Help” link in Manage Portal: You can access knowledge-base and support portal from the “Get Help” link given in manage site “https://manage.storesecured.com”.

Features:
* In our new knowledge-base and support portal, you can open a new ticket (Support Request). We have given a button “Open a Ticket” in portal. This button will take you to our regular Support Request page. https://manage.storesecured.com/dnstore/MyAccount.aspx?tab=SupportRequest

* You can also contact us through “Contact Us” form in portal in case of any emergency. ** Don’t forget to mention your Site# in description. https://support.storesecured.com/contactus.asp

* In addition to voicemail option to our support number, You can now send us SMS to the same support number “+1-866-324-2764“. Our team will respond you back according to your turn in queue.

* We have added a new button “Announcements” in our knowledge-base and support portal which is directly linked up with our blog i.e. https://blog.storesecured.com

We would love to hear back from our valued customers so that we can serve in better way. Please do not hesitate to reach out to us at support@storesecured.com OR call us at +1-866-324-2764