StoreSecured Blog

Special alert to our merchants who use Google Chrome.

Google Chrome has put out an update today which breaks the editor tool that is used inside of StoreSecured. Please note that when using the latest google chrome browser with Storesecured’s editor all of your editor content appears empty and if edited will result in losing your content.

This is a brand new Chrome update and we are investigating to see if the editor tool has an update to stop this problem.

In the meantime we recommend either turning off the editor if you use Google Chrome, use a different browser, OR set your editor to use the old version. This setting is located under General–>Other Settings.

Note that this is a result of an automatic update that Google Chrome is doing today so if you use Google Chrome this applies to you.

As soon as we have further information we will make further updates.

This morning, 3/21, StoreSecured experienced an issue that affected the successful loading of some of the pages in the application used to manage stores. Note that this issue did not affect actual store loading or any other areas beyond the editing of stores. The error was the result of a problem with a windows security update for new PCI compliance rules and was resolved at approximately 10:30am Pacific time.

We are sorry for any inconvenience that this error caused. The underlying issue has now been found and corrected.

2:55pm PST
The email server has been restored from the most recent backup file and all email accounts are now operating as normal. There was downtime of approximately 1 hour and any emails sent during that time will still be received.

**IMPORTANT** Please note that the last backup which we restored from was done at 11:00PM PST last night and all email accounts have been reverted to their status as of 11:00PM. Because we are now working off the backup please note that anything done between the last backup and 2pm is NOT visible. Ie emails sent were delivered as that action had already occurred. Emails that you had already opened to read between 11pm and 2pm will be shown again as unread. Most importantly, any email received during that period is no longer available. We are very sorry for the inconvenience that we know that this has caused, unfortunately the backup was about a half a day old. As is always the case, we will be reviewing what happened along with the backup policies and procedures to see if they can be improved for the future. If you have any questions, comments or concerns, please direct them to support@storesecured.com

2:00pm PST
The email server is currently down.  We have experienced a hardware failure for the server where the email is hosted.  All email accounts are currently non-functioning.  While we are researching what has happened we have begun a restore from the most recent backup to create a new server and as soon as the backup is restored we will be restoring email service.  Further information will be posted once it is available.   At this time we expect approximately 1-2 hours restore time.

All other services are operating as normal.

Live chat will be closed Monday December 26th – Friday December 30th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 2nd.