Scheduled maintenance period Saturday 10/10/2020 8:00 PM Pacific time for a period of approximately 2-3 hours.
We will be performing scheduled maintenance of store management portal server as well as sites server. We expect the maintenance to last for 2-3 hours. This might cause a temporary downtime for the store management portal and sites.
Email will continue to operate as normal during the maintenance.
For questions, comments or concerns please email support@storesecured.com
Scheduled maintenance period Saturday 9/26/2020 7:00 PM Pacific time for a period of approximately 2-3 hours.
We will be increasing server storage of store management portal server. This will cause downtime for the store management portal. We expect the maintenance to last from 2-3 hours.
Email will continue to operate as normal during the maintenance.
For questions, comments or concerns please email support@storesecured.com
We are currently experiencing a intermittent problem on the item search page in the manage portal. When searching for a item to edit the page sometimes returns a 502 gateway error message.
We are aware of the issue and are actively working to try to resolve it.
In the meantime we have provided a link to the old item search page to allow you to still search for items.
We hope to have this issue resolved as soon as possible as we know this is an important page. Please bear with us as we work to find a resolution.
This issue does NOT affecting the store item search. It is only inside of the store management portal.
Scheduled maintenance period Saturday 7/20/2019 11:45pm Pacific time for a period of approximately 4-5 hours.
We will be upgrading and applying security patches for the database server. This will cause downtime for all stores and the store management portal. We expect the maintenance to last from 4-5 hours. A maintenance message will be shown while the sites are unavailable.
Email will continue to operate as normal during the maintenance.
For questions, comments or concerns please email support@storesecured.com
7:30am Pacific time
We have seen no further issues at this time. It appears that Cloudflare has corrected the issue.
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7:13am Pacific time
We have observed that all sites are again working. It appears that Cloudflare has resolved their issue and they are reporting a fix is in place and being actively monitored.
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6:50am Pacific time
Sites are currently down due because Cloudflare is experiencing issues. Cloudflare is a third party provider who powers our DNS along with about 10% of the internet world so we are not alone. We expect all sites will be back shortly. You can see the cloudflare status here
https://www.cloudflarestatus.com/
4:22am Pacific time
Sites were down for approximately 20 minutes this morning due to a Cloudflare SSL and DNS issue. The sites are now mostly back up and operating with intermittent issues, it appears that the issue is mostly resolved but they are still working on it.
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4:00am Pacific time
We’ve identified that the problem is being caused by a global @Cloudflare SSL outage. We will update when we know more, note that Cloudflare is a third party provider who powers our DNS along with about 10% of the internet world so we are not alone.
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3:55am Pacific time
We’re investigating issues with the sites being inaccessible in some regions.
The maintenance has been completed. All sites and services are running as normal.
The email server maintenance will be done at another time as there was not enough time to complete it tonight.
Any questions or comments please send an email to support@storesecured.com
Scheduled maintenance period Saturday 11/10/18 9:00pm – 10:30pm Pacific time.
We will be optimizing the server hardware for the database server this Saturday evening. This will cause downtime for all stores and the management portal of between 30-90 minutes. A maintenance message will be shown during the downtime.
When the database maintenance is complete further server hardware optimizations will be done on the email server. The email server maintenance period will result in downtime for the email server ONLY. Merchants will be unable to login and view or send email during this time frame. Any email received during the downtime will be delivered shortly after email service is restored.
For questions, comments or concerns please email support@storesecured.com
Some common questions we have received so far after the update:
1) I am using Outlook or another program to read email do I need to update the server address from mail.storesecured.com to webmail.storesecured.com?
No, the https://webmail.storesecured.com address change is ONLY for those who are using webmail. If you are using Outlook or your phones email etc this does NOT change.
2) Should I enable Secure Password Authentication?
No, Secure password authentication should not be checked, it is only for certain types of servers
3) Should the SMTP port be 25 or 587?
Either one, it does not matter for us, your Internet provider may block one or the other so if one does not work, then try the other
4) Does the outgoing server require authentication?
Yes, the outgoing server requires authentication using the same settings as the incoming server.
5) Can I connect without TLS?
Yes, you can technically connect without TLS but it is then not a secure connection just like using a http vs https webpage. We highly recommend always using a secure connection.
6) My email software only shows a checkbox for SSL and no TLS?
On some email programs we have seen that they do accurately use TLS when you check the SSL box as long as you are connected with the correct port. If your email program does not have TLS selection please try using the SSL selection instead.
If you are using IMAP for incoming, use port 143, if you are using POP3 for incoming use port 110.
7) My email still doesn’t work, can you help?
Yes, if you are running an older version of Windows, ie Windows 7 or 8 it may not support TLS 1.2 by default. To verify this is the case please send your ip address (look it up at www.whatismyip.com) to our support team and we can confirm from the logs.
8) I have Windows 7 and TLS 1.2 is NOT enabled, how do I enable it?
Here is a link to some instructions on how to update Windows 7 to support TLS 1.2
Scroll down in the article about halfway to where it says:
Steps required to switch to TLS 1.2 on Windows 7 and start there.http://www.teamnetworks.net/blog/4832/enabling-tls-1-2-on-windows-7-complete-instruction/
Follow the steps listed.
Try to connect via email again.
Alternatively here is a article directly from Microsoft describing the same process, I don’t feel it’s quite as easy to follow though you may prefer to go straight to the source.
https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in
9) I’m still having problems?
If you are still having problems please contact our support team for assistance.
Effective June 24th there will be several security changes to our email server to comply with PCI rules.
Email Server Maintenance
The email server will be unavailable periodically during the maintenance period from approximately 8:00pm-midnight pacific time on June 24th to make the above changes.
How can I prepare for these changes ahead of time?
When using webmail start going to https://webmail.storesecured.com INSTEAD of http://mail.storesecured.com
If using Outlook or other email program to read your mail make sure it is setup to use TLS connections with the proper ports:
To change this setting in Outlook
Additional Questions
If you have questions about your particular setup, email program etc, please contact StoreSecured support via our support system for additional assistance. Also you can read our FAQ about the change here.
