Archive for April, 2013

Instructions to change email passwords

April 29, 2013

To change your password just log in to web mail, if your password does not meet the strength requirements you will be prompted to change it.


What if I don’t know an existing password?

If you don’t know the password for a inbox you can reset it by logging in as the main email admin for your account.

To login as the main email admin go to
the username would be
If you don’t know the password for the managedomain inbox there is a link to have it emailed to you from general–>email–>setup instructions.

Once you are logged in as the main email user you can reset anyone’s password. Go to settings–>domain settings–>users. Click on the check box for the user you want to change the password for and then click edit. From there you can enter in a new password.


What if I’m not using the inbox?

If you do not use a particular inbox you should delete it by following the instructions above except choose delete instead of edit for the user you want to remove.

Email Password Strength

April 24, 2013

Recently we have been visited by spammers who were able to send spam through a few of our merchants email accounts.  The email accounts which were compromised had easy to guess simple passwords.  These attacks have affected our reputation as an email provider which in turn affects the deliverability of messages sent from our server.  It is everyone’s responsibility to ensure that your email inbox’s have strong passwords to prevent these types of attacks from happening.  Our staff is working hard to restore our reputation but we need help from you.  Please double check all of your email inbox passwords to ensure that they are using strong passwords consisting of at least one each of the following:

  • upper and lowercase letters
  • number
  • symbol
  • at least 7 characters

The strong email passwords have been a requirement since June 25th of last year but they are only enforced automatically for users who login via webmail (to see the applicable blog entry click here).  Over the next few days we will be sending support requests to stores which have email passwords that do not meet the strong password criteria and asking you to update them if applicable.  Inbox’s which do not meet the password requirements will be limited to only sending a few messages per hour beginning May 1st.  To change your password just login to webmail, if your password does not meet the strength requirements you will be prompted to change it.

I know, these types of updates and new requirements aren’t fun and it they take time away from your core business but security is important.  Hackers and spammers are getting more sophisticated every year and we all need to stay ahead of them to ensure your business and ours runs smoothly.

Exchange ActiveSync Technology for Email

April 23, 2013

We need to hear from you.  We are currently reviewing our email software and considering upgrading and adding exchange active sync technology to our email offering.  We need to know if this is something that our merchants are interested in.  Please note that there would be an additional minimal yearly cost on a per mailbox basis for the use of this functionality (the additional cost would apply only to those inbox’s which request the service).

What is Exchange ActiveSync

Microsoft’s Exchange ActiveSync is the industry’s premier synchronization technology that uses push technology to ensure email, calendar items and contacts are automatically synchronized between the mail server and a variety of devices and applications, all in real time.


Interested, let us know…

If you are interested in this potential new offering please let us know by submitting a support request stating…

I am interested in Exchange ActiveSync for x mailboxes (where x is the number of mailboxes you would need it for)

We need a minimum level of interest from our merchants in order to pursue this further.

Scheduled Downtime Manage Server

April 19, 2013

This Friday evening sometime between 10pm-2am Pacific Time the manage server will be temporarily shut down for a windows software security upgrade.   This update will NOT affect customer websites it will only affect the ability to login and make changes to your website and the ftp server.  During the update merchants will be unable to login to and unable to connect to ftp via  Once the update begins the manage interface will be not available for approximately 1 hour and you will receive an error if trying to connect to it during the maintenance.