Payment Page Captcha Added

September 6, 2017 by

Effective immediately new bot security measures have been added to the payment pages for StoreSecured merchants.  After multiple credit card declines a captcha will be shown to the user for them to prove that they are a human and not a bot.   As the declines continue the captcha will be shown each time and verification required to continue.  If there are several more declines the user will be temporarily blocked from processing a new payment for a period of time.

The captcha was added due to bots who are trying out credit card numbers on a few of our merchants websites resulting in high numbers of declined charges.  The captcha implementation is meant to keep the checkout process easy for real users but tough on bots.

If you are not familiar with what a captcha is you can read more about them at the link below:

https://www.intechnic.com/blog/what-is-captcha-and-how-is-it-used/

If you have any questions about this new feature please submit a support request and we would be happy to help.

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Authorize.net Performance Issues 8/15

August 15, 2017 by

Important note for customers who use Authorize.net as the payment gateway.

Between approximately 9:30am and 12:30pm today 8/15, Authorize.net had several periods of slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal that occurred during this time for any duplicate orders or orders with payments that StoreSecured did not receive notice of.  Please note that during this time many attempts to charge customer credit cards were met with a timeout message or an error from Authorize.net and thus StoreSecured may not know the final status of those charges.

Google Chrome User Special Alert …Important

August 15, 2017 by

Special alert to our merchants who use Google Chrome.

Google Chrome has put out an update today which breaks the editor tool that is used inside of StoreSecured. Please note that when using the latest google chrome browser with Storesecured’s editor all of your editor content appears empty and if edited will result in losing your content.

This is a brand new Chrome update and we are investigating to see if the editor tool has an update to stop this problem.

In the meantime we recommend either turning off the editor if you use Google Chrome, use a different browser, OR set your editor to use the old version. This setting is located under General–>Other Settings.

Note that this is a result of an automatic update that Google Chrome is doing today so if you use Google Chrome this applies to you.

As soon as we have further information we will make further updates.

Portal issue 3/21/2017 (Resolved)

March 21, 2017 by

This morning, 3/21, StoreSecured experienced an issue that affected the successful loading of some of the pages in the application used to manage stores. Note that this issue did not affect actual store loading or any other areas beyond the editing of stores. The error was the result of a problem with a windows security update for new PCI compliance rules and was resolved at approximately 10:30am Pacific time.

We are sorry for any inconvenience that this error caused. The underlying issue has now been found and corrected.

Email Server Failure 2/13 2:00pm PST

February 13, 2017 by

2:55pm PST
The email server has been restored from the most recent backup file and all email accounts are now operating as normal. There was downtime of approximately 1 hour and any emails sent during that time will still be received.

**IMPORTANT** Please note that the last backup which we restored from was done at 11:00PM PST last night and all email accounts have been reverted to their status as of 11:00PM. Because we are now working off the backup please note that anything done between the last backup and 2pm is NOT visible. Ie emails sent were delivered as that action had already occurred. Emails that you had already opened to read between 11pm and 2pm will be shown again as unread. Most importantly, any email received during that period is no longer available. We are very sorry for the inconvenience that we know that this has caused, unfortunately the backup was about a half a day old. As is always the case, we will be reviewing what happened along with the backup policies and procedures to see if they can be improved for the future. If you have any questions, comments or concerns, please direct them to support@storesecured.com

2:00pm PST
The email server is currently down.  We have experienced a hardware failure for the server where the email is hosted.  All email accounts are currently non-functioning.  While we are researching what has happened we have begun a restore from the most recent backup to create a new server and as soon as the backup is restored we will be restoring email service.  Further information will be posted once it is available.   At this time we expect approximately 1-2 hours restore time.

All other services are operating as normal.

 

New Feature — Rich Cards Support

January 23, 2017 by

StoreSecured now includes support for Google Rich Cards.  There is nothing that you need to do to receive this change, it will be automatically included on all item detail pages with support for products and reviews.

From Google’s site…

For site owners, this is a new opportunity to stand out in Search results and attract more targeted users to your page. For example, if you have a recipe site, you can build a richer preview of your content with a prominent image for each dish. This visual format helps users find what they want right away, so you’re getting users who specifically want that especially delicious cookie recipe you have.

https://webmasters.googleblog.com/2016/05/introducing-rich-cards.html

New Feature — Export to LinnWorks

January 19, 2017 by

StoreSecured now supports the ability to export order information in the Linnworks format for easier printing and management of shipping label generation.  This is a beta feature that we hope to gather feedback from merchants

 

To enable this feature please visit

General–>Other Settings

Check the box at the very bottom labelled Enable Linnworks

Hit Save

Once Linnworks exports is enabled a new Export button will be shown on the orders screen.  The button text is Export to Linnworks.

When this button is pressed the searched orders will be exported to a file for import into LinnWorks

Continue here for the full help article

Christmas Holiday Live Chat Closures

December 26, 2016 by

Live chat will be closed Monday December 26th – Friday December 30th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 2nd.

Authorize.net Performance Issues 12/6

December 6, 2016 by

Important note for customers who use Authorize.net as the payment gateway.

Between 11:49am and 12:26pm today 12/6, Authorize.net had severe slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 12:26pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 11:49am and 12:26pm pacific time on 12/6 for any duplicate orders or orders with payments that StoreSecured did not receive notice of.  Please note that during this time many attempts to charge customer credit cards were met with a timeout message or an error from Authorize.net and thus StoreSecured does not know the final status of those charges.

Authorize.net Degraded Performance Issues 11/21

November 21, 2016 by

Important note for customers who use Authorize.net as the payment gateway.

Starting at 8:35am today Authorize.net had several issues with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 1:27pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 8:35am and 1:27pm pacific time on 11/21 for any duplicate orders or orders with payments that StoreSecured did not receive notice of.  Please note that during this time many attempts to charge customer credit cards were met with a timeout message or an error from Authorize.net and thus StoreSecured does not know the final status of those charges.

For further information please see the Authorize.net status page at https://status.authorize.net or contact Authorize.net