Scheduled Maintenance 9/26 7:00 PM PDT

September 23, 2020 by

Scheduled maintenance period Saturday 9/26/2020 7:00 PM Pacific time for a period of approximately 2-3 hours.

We will be increasing server storage of store management portal server.  This will cause downtime for the store management portal.   We expect the maintenance to last from 2-3 hours. 

Email will continue to operate as normal during the maintenance.

For questions, comments or concerns please email

Problem with Portal Item Search

October 21, 2019 by

We are currently experiencing a intermittent problem on the item search page in the manage portal.  When searching for a item to edit the page sometimes returns a 502 gateway error message.


We are aware of the issue and are actively working to try to resolve it.


In the meantime we have provided a link to the old item search page to allow you to still search for items.


We hope to have this issue resolved as soon as possible as we know this is an important page.  Please bear with us as we work to find a resolution.


This issue does NOT affecting the store item search.  It is only inside of the store management portal.


Scheduled Maintenance 7/20 11:45pm PDT

July 16, 2019 by

Scheduled maintenance period Saturday 7/20/2019 11:45pm Pacific time for a period of approximately 4-5 hours.

We will be upgrading and applying security patches for the database server.  This will cause downtime for all stores and the store management portal.   We expect the maintenance to last from 4-5 hours.  A maintenance message will be shown while the sites are unavailable.

Email will continue to operate as normal during the maintenance.

For questions, comments or concerns please email

Temporary Cloudflare Outage (Resolved)

July 2, 2019 by

7:30am Pacific time

We have seen no further issues at this time.  It appears that Cloudflare has corrected the issue.


7:13am Pacific time

We have observed that all sites are again working.  It appears that Cloudflare has resolved their issue and they are reporting a fix is in place and being actively monitored.


6:50am Pacific time

Sites are currently down due because Cloudflare is experiencing issues.  Cloudflare is a third party provider who powers our DNS along with about 10% of the internet world so we are not alone.  We expect all sites will be back shortly.  You can see the cloudflare status here


Temporary Outage

June 24, 2019 by

4:22am Pacific time

Sites were down for approximately 20 minutes this morning due to a Cloudflare SSL and DNS issue.  The sites are now mostly back up and operating with intermittent issues, it appears that the issue is mostly resolved but they are still working on it.


4:00am Pacific time

We’ve identified that the problem is being caused by a global SSL outage.  We will update when we know more, note that Cloudflare is a third party provider who powers our DNS along with about 10% of the internet world so we are not alone.


3:55am Pacific time

We’re investigating issues with the sites being inaccessible in some regions.


Maintenance Completed

November 10, 2018 by

The maintenance has been completed. All sites and services are running as normal.

The email server maintenance will be done at another time as there was not enough time to complete it tonight.

Any questions or comments please send an email to

Scheduled Maintenance 11/10 9:00pm PST

November 9, 2018 by

Scheduled maintenance period Saturday 11/10/18 9:00pm – 10:30pm Pacific time.

We will be optimizing the server hardware for the database server this Saturday evening.  This will cause downtime for all stores and the management portal of between 30-90 minutes.  A maintenance message will be shown during the downtime.

When the database maintenance is complete further server hardware optimizations will be done on the email server.  The email server maintenance period will result in downtime for the email server ONLY.  Merchants will be unable to login and view or send email during this time frame.  Any email received during the downtime will be delivered shortly after email service is restored.

For questions, comments or concerns please email

Email Security FAQ

June 25, 2018 by

Some common questions we have received so far after the update:

1) I am using Outlook or another program to read email do I need to update the server address from to

No, the address change is ONLY for those who are using webmail. If you are using Outlook or your phones email etc this does NOT change.

2) Should I enable Secure Password Authentication?

No, Secure password authentication should not be checked, it is only for certain types of servers

3) Should the SMTP port be 25 or 587?

Either one, it does not matter for us, your Internet provider may block one or the other so if one does not work, then try the other

4) Does the outgoing server require authentication?

Yes, the outgoing server requires authentication using the same settings as the incoming server.

5) Can I connect without TLS?

Yes, you can technically connect without TLS but it is then not a secure connection just like using a http vs https webpage. We highly recommend always using a secure connection.

6) My email software only shows a checkbox for SSL and no TLS?

On some email programs we have seen that they do accurately use TLS when you check the SSL box as long as you are connected with the correct port. If your email program does not have TLS selection please try using the SSL selection instead.
If you are using IMAP for incoming, use port 143, if you are using POP3 for incoming use port 110.

7) My email still doesn’t work, can you help?

Yes, if you are running an older version of Windows, ie Windows 7 or 8 it may not support TLS 1.2 by default. To verify this is the case please send your ip address (look it up at to our support team and we can confirm from the logs.

8) I have Windows 7 and TLS 1.2 is NOT enabled, how do I enable it?

Here is a link to some instructions on how to update Windows 7 to support TLS 1.2
Scroll down in the article about halfway to where it says:
Steps required to switch to TLS 1.2 on Windows 7 and start there.

Follow the steps listed.

Try to connect via email again.

Alternatively here is a article directly from Microsoft describing the same process, I don’t feel it’s quite as easy to follow though you may prefer to go straight to the source.

9) I’m still having problems?

If you are still having problems please contact our support team for assistance.

Email Security Changes and Maintenance Period 6/24

June 20, 2018 by

Effective June 24th there will be several security changes to our email server to comply with PCI rules.

  • Webmail will be moved from to (ONLY for Webmail).
  • Webmail must be connected to securely, ie https vs http
  • All connections to read/deliever mail should be done securely, using TLS (NOT SSL) connections
  • TLS 1.0 will be disabled, SSL will be disabled. All connections must use TLS1.2 or higher
  • The mailserver will not accept plaintext credentials. All credentials must be encrypted.
  • SSL access to the email server via ports 993, 995, and 465 via SSL will be disabled in favor of more secure TLS connections on ports 25, 110 and 143

Email Server Maintenance
The email server will be unavailable periodically during the maintenance period from approximately 8:00pm-midnight pacific time on June 24th to make the above changes.

How can I prepare for these changes ahead of time?
When using webmail start going to INSTEAD of

If using Outlook or other email program to read your mail make sure it is setup to use TLS connections with the proper ports:
To change this setting in Outlook

  1. With your Outlook client open, select Tools from the main menu. Then select Account Settings… from the drop down menu.
    This will open up the Account Settings window.
  2. If you have more than one email account configured, make sure that your StoreSecured Internet account is selected.
  3. With your StoreSecured email account highlighted, select Change.
  4. This will open another window called “Change E-Mail Account“.
  5. Click More Settings….
  6. This will open another window called Internet E-mail Settings.
  7. Click the Advanced tab.
  8. Look in the section called Server Port Numbers.
  9. In the drop down menu under Incoming server select TLS from the list of options.
  10. If you are using IMAP the port number should be set to 143.
  11. If you are using POP the port number should be set to 110.
  12. Then, in the drop down menu under Outgoing server (SMTP), select TLS from the options.
  13. Your outgoing server port number should be set to 25, in the Outgoing server (SMTP) field or port 587 can be used as an alternate SMTP port if you cannot connect via port 25.

Additional Questions
If you have questions about your particular setup, email program etc, please contact StoreSecured support via our support system for additional assistance.  Also you can read our FAQ about the change here.


PCI Compliance and TLS 1.0 Update

June 1, 2018 by

Effective June 16th, 2018, StoreSecured will be turning off our support for TLS 1.0.    We are doing so to comply with the latest PCI standards which require that support for TLS1.0 is disabled by June 30, 2018 at the latest.


Potential Issues

Please note that if you or your clients have very old browsers this may mean that you are no longer able to use the StoreSecured website’s in secure mode unless the browser is upgraded.

How to check your browser

Go to and look in the very first box labelled Protocol Support.  If it says “Your user agent has good protocol support” then you are good, otherwise you need to upgrade either your browser,  your operating system or both.

Why are we doing this

We are required to turn off TLS 1.0 and lower support in order to comply with PCI regulations and to ensure high security.  PCI regulations are required to be adhered to in order to accept credit cards.  As an ecommerce site provider this is critically important for us and for you our merchants.  We have waited as long as possible to turn this off to give clients time to upgrade and now we must proceed.


If you have any questions or concerns feel free to contact us via support request or via email at or you can read further at the link below: