Email Server Failure 2/13 2:00pm PST

February 13, 2017 by

2:55pm PST
The email server has been restored from the most recent backup file and all email accounts are now operating as normal. There was downtime of approximately 1 hour and any emails sent during that time will still be received.

**IMPORTANT** Please note that the last backup which we restored from was done at 11:00PM PST last night and all email accounts have been reverted to their status as of 11:00PM. Because we are now working off the backup please note that anything done between the last backup and 2pm is NOT visible. Ie emails sent were delivered as that action had already occurred. Emails that you had already opened to read between 11pm and 2pm will be shown again as unread. Most importantly, any email received during that period is no longer available. We are very sorry for the inconvenience that we know that this has caused, unfortunately the backup was about a half a day old. As is always the case, we will be reviewing what happened along with the backup policies and procedures to see if they can be improved for the future. If you have any questions, comments or concerns, please direct them to support@storesecured.com

2:00pm PST
The email server is currently down.  We have experienced a hardware failure for the server where the email is hosted.  All email accounts are currently non-functioning.  While we are researching what has happened we have begun a restore from the most recent backup to create a new server and as soon as the backup is restored we will be restoring email service.  Further information will be posted once it is available.   At this time we expect approximately 1-2 hours restore time.

All other services are operating as normal.

 

New Feature — Rich Cards Support

January 23, 2017 by

StoreSecured now includes support for Google Rich Cards.  There is nothing that you need to do to receive this change, it will be automatically included on all item detail pages with support for products and reviews.

From Google’s site…

For site owners, this is a new opportunity to stand out in Search results and attract more targeted users to your page. For example, if you have a recipe site, you can build a richer preview of your content with a prominent image for each dish. This visual format helps users find what they want right away, so you’re getting users who specifically want that especially delicious cookie recipe you have.

https://webmasters.googleblog.com/2016/05/introducing-rich-cards.html

New Feature — Export to LinnWorks

January 19, 2017 by

StoreSecured now supports the ability to export order information in the Linnworks format for easier printing and management of shipping label generation.  This is a beta feature that we hope to gather feedback from merchants

 

To enable this feature please visit

General–>Other Settings

Check the box at the very bottom labelled Enable Linnworks

Hit Save

Once Linnworks exports is enabled a new Export button will be shown on the orders screen.  The button text is Export to Linnworks.

When this button is pressed the searched orders will be exported to a file for import into LinnWorks

Continue here for the full help article

Christmas Holiday Live Chat Closures

December 26, 2016 by

Live chat will be closed Monday December 26th – Friday December 30th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 2nd.

Authorize.net Performance Issues 12/6

December 6, 2016 by

Important note for customers who use Authorize.net as the payment gateway.

Between 11:49am and 12:26pm today 12/6, Authorize.net had severe slowness and errors with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 12:26pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 11:49am and 12:26pm pacific time on 12/6 for any duplicate orders or orders with payments that StoreSecured did not receive notice of.  Please note that during this time many attempts to charge customer credit cards were met with a timeout message or an error from Authorize.net and thus StoreSecured does not know the final status of those charges.

Authorize.net Degraded Performance Issues 11/21

November 21, 2016 by

Important note for customers who use Authorize.net as the payment gateway.

Starting at 8:35am today Authorize.net had several issues with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 1:27pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 8:35am and 1:27pm pacific time on 11/21 for any duplicate orders or orders with payments that StoreSecured did not receive notice of.  Please note that during this time many attempts to charge customer credit cards were met with a timeout message or an error from Authorize.net and thus StoreSecured does not know the final status of those charges.

For further information please see the Authorize.net status page at https://status.authorize.net or contact Authorize.net

New Feature – Secure Custom Domain Names

November 15, 2016 by

StoreSecured now supports the ability to make your custom domain name the secure name for your store as well.  Ie currently if you have a name like http://www.mysite.com your secure url during checkout might be something like https://mysite.storesecured.com

The new functionality will allow you to keep your custom domain name active for the entire checkout process, ie no switching the name during checkout.  It will also enable the store to be in secure mode 100% of the time.

 

Prerequisite

Your site must be using the Cloudflare service in order to activate your custom domain name as the secure name.  If Cloudflare is not yet activated you will be unable to proceed.

 

To enable this feature please visit

General–>Domain Name–>View/Edit

Click on the Edit link for the default custom domain name

Check the box labelled, Set as secure

Select the Save button

 

The store will now use the secure default domain name for all pages of your site and will no longer switch back and forth.

Old method

http://www.mysite.com for shopping etc

https://mysite.storesecured.com once login and checkout are started

Once changed

https://www.mysite.com used everywhere

All old urls will continue to be active, ie visitors coming in to mysite.storesecured.com would be redirected to the stores default domain name.

 

Important Considerations

The store will automatically use secure mode 100% of the time if your secure name and default name are the same.  This is a good thing for Google and other search engines as it can boost your rankings since they now give preference to secure sites.  It is important to note however, that if you are using external scripts, image paths or full path to other references that are unsecure, ie http vs https, these external unsecure references can potentially give an error message to your customers on the secure page.  Ie something like, warning there are unsecure items on this page.  The actual security is not compromised but the error message can scare away some customers.  Therefore if you want to take advantage of this functionality we highly recommend first ensuring that you do not have any unsecure paths referenced.

We normally see these unsecure paths coming from external scripts, ie things added to the template like, 3rd party seals, 3rd party javascript, counters or statistics scripts, or images that are hosted outside of our system.  If you are receiving these unsecure errors and need help determining how to correct or find the issues please contact our support team by submitting a support ticket, we would be happy to help.

New Feature — Export to Stamps.com

October 18, 2016 by

StoreSecured now supports the ability to export order information in the Stamps.com format for easier printing and management of shipping label generation.  This is a beta feature that we hope to gather feedback from merchants

 

To enable this feature please visit

General–>Other Settings

Check the box at the very bottom labelled Enable Stamps.com

Hit Save

Once Stamps.com is enabled a new Export button will be shown on the orders screen.  The button text is Export to Stamps.

When this button is pressed the searched orders will be exported to a file for import into Stamps.com

Continue here for the full help article

 

 

New Feature — Export to ShipStation

September 7, 2016 by

StoreSecured now supports the ability to export order information to the ShipStation website for easier printing and management of shipping label generation.  This is a beta feature that we hope to gather feedback from merchants

 

To enable this feature please visit

General–>Other Settings

Check the box at the very bottom labelled Enable ShipStation

2 new fields should appear to enter your ShipStation API and Secret Key

Once ShipStation is enabled and the required information is entered a new Export button will be shown on the orders screen.  The button text is Export to ShipStation.

When this button is pressed the searched orders will be exported to your ShipStation account.

Important data storage change

August 3, 2016 by

Important changes regarding credit card data storage.

Due to the ever changing PCI landscape and increasingly stringent PCI rules and regulations, moving forward StoreSecured will no longer store full credit card numbers. Storing this information causes increased potential risk and PCI burden for StoreSecured and all our merchants.

Effective 9/1/2016 ONLY the last 4 digits will be stored for new transactions.  All existing full credit card numbers stored in the system will be removed by September 16.

For merchant using No Processor, (manually processing credit cards)

Please note that this means that StoreSecured will no longer support offline manual credit card processing due to the requirement to access the full credit card numbers for doing so.  Instead we recommend the usage of one of our low cost gateways for real time processing such as Braintree or PayPal.  See general–>payments–>gateway.  All merchants using no processor have been contacted previously about this change.

For merchants using a real time payment gateway

Please note that the credit card information is NOT required for credits, voids or refunds.  The last 4 digits of the card number will be saved for reference purposes and also for a few gateways who require the last 4 digits for refunds and captures.  In addition most gateways provide a way to re-charge a customer who has already made a purchase through your store, thus making access to the credit card information not necessary.

Merchants, your PCI compliance scope should be reduced with the removal of access to this sensitive information which may mean less strict requirements and an easier yearly questionnaire.

For any questions, comments or concerns regarding these changes please contact us via the support system or at support@storesecured.com