New Help System

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StoreSecured has launched a brand new help system for our clients.  This system will combine our previous support requests, email, chat and knowledge base into one unified tool.  All support going forward will be done through the new system.

You can access the help system several ways:

  1. Click on the Get Help Button at the top of the store management interface (takes you to thehelp home page already logged in)
  2. Go to My Account–>Support Requests–>View/Edit (takes you to a list of your own cases already logged in)
  3. Go to http://storesecured.desk.com (takes you to the help home page not logged in)

 

Main features of the help system:

  1. Ability to email support for help, click on the Email Support link in the right hand side
  2. Start a chat with support, click on the chat button in the right hand side, it will be hidden if chat is closed
  3. Search the knowledge base for help
  4. View all your support tickets
  5. Links to like us on Facebook and follow us on Twitter, please like and follow us for the latest news and updates

 

Old Support Requests

You can still access your old support tickets from My Account–>Support Requests–>Old Support Requests.  We will leave this option available for several months to ensure continuity on existing requests.

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