Archive for December, 2009

Important Maintenance Notice 12/23 9:00pm

December 21, 2009

StoreSecured will be performing maintenance on our database server Wednesday 12/23 at 9:00pm PST.   We expect this maintenance to last between 30 mins and 2 hours.  We will be restarting the database server to apply several operating system updates and also performing physical maintenance on the server.

There will be no changes to the interface as a result of this maintenance.

During the maintenance all sites and the admin area will show a maintenance message.  All email and ftp will continue to operate as normal.

Merry Christmas and Happy Holidays from the StoreSecured staff.

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Important PCI Question for all stores

December 16, 2009

As part of StoreSecured’s PCI Compliance as a service provider we are now required to track the bank that each of our merchants uses to process credit card transactions.

Therefore we are asking all merchants to please submit this information at your convenience.

Email To: bank@storesecured.com

Subject: Processing Bank

Body: Your store id and the processing bank name

How do I know who my processing bank is?

This information should be on the merchant statement that you receive each month.  Ie, it may say something like x Payment Systems Sponsored by z Bank.  In this case what we are looking for is the z Bank Name.  Please note that the payment gateway is not the bank, ie BluePay, PayPal, Authorize.Net are not banks they are payment gateways.  Some common merchant processing banks are Harris, Wells Fargo, Bank of America, Chase, etc.

What if I dont accept credit cards?

If you do not accept credit cards or you accept only PayPal standard payments please indicate that in your email.

Do you need any other information?

No, please do not send any other account information, or anything besides your store id and the bank name.  This is all that we need.

Christmas Holiday Support Hours

December 14, 2009

StoreSecured support will be operating on a limited schedule for the Christmas and New Year Holidays.  Please view the holiday support hours below.

All times are local California Pacific Time

Live Chat

Mon Dec 21 7:00am – 7:00pm

Tue Dec 22 7:00am – 7:00pm

Wed Dec 23 7:00am – 7:00pm

Thu Dec 24 7:00am – 3:00pm

Fri Dec 25 Closed

Mon Dec 28 7:00 – 3:00pm

Tue Dec 29 7:00 – 3:00pm

Wed Dec 30 7:00 – 3:00pm

Thu Dec 31 7:00 – 3:00pm

Fri Jan 1 7:00 – 3:00pm

Thankyou to all of our customers for your continued support.  Have a wonderful Christmas and New Years

Using the new Search

December 10, 2009

To activate the search go to the view/edit screen and click on the Search link at the top right side of the page as shown in figure 1 below.

Figure 1

Figure 1

When you click on the Search link a search area will appear. Figure 2 shows the search screen.

Figure 2

Figure 2

The search box is customized for each screen and will show a dropdown menu with all of the different fields that you can search on.  Select the field to search on from the drop down menu and then enter the text condition. Note that for text columns you can search for columns that match your input, or columns that don’t match etc, this is done from the type dropdown where you can choose Like or Not Like.

Figure 3 shows a search for all items where waive shipping is set to yes.

Figure 3

Figure 3

You can also add additional fields to search on.  Click on the “Add new search condition” link as shown in figure 4 to add another condition to your search.

Figure 4

Figure 4

To remove a search condition click on the remove link next to the search condition you would like to remove.   See Figure 5 below.

Figure 5

Figure 5

Figure 6 shows search conditions removed when remove link is clicked.

Figure 6

Figure 6

Figure 7 shows a search for items with Waive shipping set to yes and the item SKU equal to “test“.  Note that the radio button for match all conditions is selected so both the conditions must be matched.

Figure 7

Figure 7

To match on any of the conditions select the radio button for “Match at least one condition” as indicated in Figure 8 below.

Figure 8

Figure 8

Email SPF and Domain Keys Added

December 7, 2009

StoreSecured has added additional sending security for all merchants using the StoreSecured mail server which will enhance the deliverability of your emails.  This additional security is added in the form of SPF records and domain keys for all currently hosted domains.

What is SPF?

SPF allows e-mail administrators the ability to specify which Internet hosts are allowed to send e-mail claiming to originate from that domain.  In other words we can tell other mail servers who should be allowed to send email for your domain.  Normal email without SPF allows any computer to send an e-mail claiming to be from anyone including your own domain name.  While no one can stop that, we can tell other computers that we are the real sender and this increases the chances of your email being accepted and not classified as spam.

You can read more about SPF at wikipedia by clicking here

What are Domain Keys?

Domain Keys work similarly to SPF and allow the mail server to sign the email as it goes out to verify that it came from the correct source.

You can read more about Domain Keys at Wikipedia by clicking here

What do I need to do?

If you use the StoreSecured email system and we host your dns records then you do not have to do anything, we have already done the setup for you.

If you host your email outside of StoreSecured please speak to your email provider about adding the storesecured.com domain name to your spf record as a valid sender of your email.  This will ensure that automatic notices sent by the store on your behalf are also classified as legitimate emails.

If you host your own dns record we recommend adding an spf record if you have not already done so.

If you do not know if you host your own dns then you probably do NOT do so.  This is a very advanced option that not many merchants use.

Who will this not help?

Some merchants use an email address from yahoo.com, gmail.com, aol.com etc versus their own domain name.   In this case since we do not host your email we do not have control over it.  In addition since we are not an authorized sender of yahoo, gmail, aol etc the email is more likely to be characterized by spam when it is sent through our servers.  We highly recommend that all merchants send mail from their stores domain name, ie sales@mystore.com instead of something like mystore@yahoo.com, not only does it look more professional but the email has a better chance of being accepted by other email servers for delivery.

2 Tips to Reduce your Email Spam

December 1, 2009

Don’t use the catch-all email addresses for your domain name, instead use email aliases

A catch-all is a way to collect all email sent to a domain name that does not have its own email inbox.  Many merchants use this to collect email that is sent to different email addresses in a single inbox.  The advantage of a catch-all is that if a email is misspelled it will still be delivered to your inbox.  The disadvantage of catch-alls is that it greatly increases your spam.  Many spammers will send email to random emails at your domain name hoping to find one that you will receive.  Ie emily@mystore.com, john@mystore.com, billy@mystore.com and so on.  If you have a catch-all setup for the mystore.com domain name you would receive all of these emails that the spammer sent out.  If you do not have a catch-all setup for your emails then any email addressed to an address that does not exist is rejected.  If you would like to have a single email address that collects email for multiple names this can still be accomplished using email aliases instead of the catch-all.  Email aliases will ensure that you only receive email for addresses that actually exist.

To check and remove the catch-all for your domain first login as the main email administrator for your domain name.  This can be done from general–>email–>setup instructions.  Click on the button labelled Login to Manage Email.  Go to Settings–>Domain Settings–>Aliases.  Click on the set catch-all icon.  Make sure that the catch-all alias is set to No Catch-All and save your changes.  If you remove a catch-all and were having all mail directed to a single inbox then you shoud now setup aliases for the email addresses that you DO want to receive email for.  From the alias screen select the New icon.  You can now add the name which will be the alias name, ie if you want to accept mail for the user sales@mystore.com in your inbox then the alias name would be sales.  In the email address box type in the email address that should receive email for the alias.  For instance if sales@mystore.com should go to your inbox and your inbox name is john@mystore.com then the name would be sales and the email address would be john@mystore.com

Don’t setup your own domain name/email address as a trusted sender

When a trusted sender is added you are telling the email server to not check any email from that address and/or domain name as spam.   So if your domain name is mystore.com and mystore.com is on your trusted senders list, then any email from anyaddress@mystore.com is automatically delivered to your inbox without checking if its spam or not.  Spam senders know that many email users mark their own domain name as trusted and they take advantage of this and they send email and make it look like it was sent by yourself, ie from sales@mystore.com and to sales@mystore.com

Check and modify your trusted senders list inside of webmail from Settings–>My Settings–>Trusted Senders.  And if you are logged in as the main administrator of your domain email you can also view and edit your trusted senders for the entire domain name from Settings–>Domain Settings–>Trusted Senders