Archive for January, 2016

Live Chat/Support Ticket Issues

January 29, 2016

The third party, desk.com, who provides both our live chat and support system has been having serious issues for the past 2 days.  We have expected it to be fixed relatively quickly but this is still an issue.  Because of these problems we cannot activate live chat and merchants cannot submit new support requests and may have problems with the admin logout as well since it attempts to log you out of the help system.

We expect a resolution shortly but all we can do is wait for them to correct it.  In the meantime if you have an issue and need to contact support please email us at support@storesecured.com

If you are getting an error message from desk.com when logging out of your store it can be ignored.

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New Feature: Recently Viewed Items

January 5, 2016

We now support the ability to show a shopper their most recently viewed items on the view cart page.  There is also a new linkable page recently_viewed_items.asp that will show a shoppers entire list of most recently viewed items.

The recently viewed items page can be added to any navigation bar or as a manual link.

To enable the recently viewed items to appear on the view cart page go to
General–>Cart Settings
Find the field labelled Show Recently Viewed Items
Select SHOW recently viewed items on the shopping cart page

There is 1 other choice
HIDE recently viewed items on the shopping cart page

SHOW will show the recently viewed items on the cart page
HIDE will not show the recently viewed items on the cart page, ie the old behavior.

Shoppers may remove items from their recently viewed items.  If a shopper is logged in their recently viewed items will be saved from previous visits.