Archive for November, 2010

Special Holiday Support Hours

November 22, 2010

This week is the Thanksgiving Holiday and StoreSecured will be operating on limited support hours from Wednesday November 24th – Monday November 29th.

Live Chat Support will be available as follows below. Normal live chat support hours will resume on Tuesday November 30th.

Live Chat Hours PST
Wednesday November 24th, 7am-4pm
Thursday November 25th, Closed for Thanksgiving Day
Friday November 26th, 7am-4pm
Monday November 29th, 7am-4pm

The staff here at StoreSecured wishes everyone a wonderful Thanksgiving.

Unexpected Downtime Resolved

November 8, 2010

1:15pm PST
We have been informed by our hosting provider that the downtime was a result of a failure in the load balancer. The load balancer is a small machine that manages all of the servers that we operate and decides where to send traffic, ie which server is the least busy. With it down no traffic could go anywhere. The load balancer has now been rebooted and is operating as normal. The load balancer has been diligently doing its job for the past 9 years without fail but we will be evaluating moving forward if there is a need to replace it to ensure this does not happen again.

We are extremely sorry for the downtime and we know that your businesses count on our business to be successfull and we take that responsibility very seriously. We appreciate everyones patience and understanding during this unexpected downtime.

12:55pm PST
The sites and management area are now once again available. We do not have information yet from our hosting company regarding what happened. We are now in the process of researching what caused the issue.

12:26pm PST
All store sites and the store management area are currently unreachable. Please note that we are aware of the problem and are currently working with our hosting provider to determine the issue and to correct it as soon as possible.

Any further information will be added to this blog entry.

Website Unsafe Warning Removed

November 4, 2010

UpdateMicrosoft did remove this warning within about 20 minutes of it going up. We have yet to hear from them besides the email we received saying they would review our site in about 2 business days.

Original PostIf you are receiving an error upon going to the admin console please note that we are aware of this. The error states that the website may be unsafe. It appears that someone has apparently reported the site to Microsoft as unsafe which is what causes that error to come up. We have already contacted microsoft to get that message removed and are awaiting their action. There are no known issues and our site is crawled by our McAfee hackersafe software each and everyday to ensure that it remains safe for all of our users. We believe at this time that this is a malicious action by a competitor. Please note that you can bypass the message to continue with modifications to your website.

Please help us to get this error removed by clicking on the link that says to report this as a safe website. The more reports we have that we are a valid safe website the faster this message will get removed by microsoft. The communication we have received so far from microsoft states that the review process normally takes 2 business days to complete.