Archive for November, 2009

User Defined Fields

November 23, 2009

User defined fields are used for questions that don’t have a predefined list of choices but require customer input. For example user defined fields can be used to ask the customer for a name to be used for personalization of an item, date of birth etc.

The user defined field name is shown to the customer above the textbox where the user can enter their information.  This is used to explain what the customer should enter into the field.  Enter the name of the user defined field into the Name box and then select the Add Name link.

Figure 1 shows the name option for the user defined field.

Figure 1

Figure 1

Figure 2 shows an example of an item in with 2 user defined fields.  Note that the name is displayed above the text box.

Figure 2

Figure 2

You can add an unlimited number of user defined fields to collect different data from the customer. Figure 3 shows the user defined field list which lists all of the current user defined fields for an item.

Figure 3

Figure 3

The arrows to the right of the user defined field list can be used to sort the fields in the order that they should be displayed. Click on the name in the list that you would like to move up or down and then use the arrows to move it.  See Figure 4.

Figure 4

Figure 4

To edit an existing user defined field name click on the name in the user defined fields list then change the name and hit the Edit Name link.  See Figure 5.

Figure 5

Figure 5


Once the name is changed it will be shown in the fields list as the updated name.  See Figure 6 which shows the refreshed UDF list with Name changed to Baby Name.

Figure 6

Figure 6


You can also change the formatting of the user defined field.  Click on the user defined field you want to change the formatting on.  You can choose to display the user defined field as a textarea or textbox.  A textarea is a multi-line text box or you can choose the regular textbox and give it some formatting such as a size and/or maxlength etc.  Figure 7 shows an example in which the Name UDF is changed from text area to a textbox and the size is set to 14 and “maxlength” to 12.

Figure 7

Figure 7

To save the formatting changes click the save format link.

Figure 8 shows the “Save Format” link.

Figure 8

Figure 8

To remove a field from the UDF List click on the field name and then click the Remove Selected link.  To remove all of the fields from the list click on the Remove All link.  Both remove links are shown in Figure 9.

Figure 9

Figure 9



Thanksgiving Support Hours

November 21, 2009

StoreSecured support will be operating on a limited schedule for the Thanksgiving Holiday.  Please view the holiday support hours below.

All times are local California Pacific Time

Live Chat

Mon Nov 23 Normal

Tue Nov 24 7:00am-8:00pm

Wed Nov 25 7:00am-8:00pm

Thu Nov 26 8:30am-2:30pm

Fri Nov 27 8:30am-2:30pm


Mon Nov 23 Normal

Tue Nov 24 8:00am-1:00pm

Wed Nov 25 8:00am-1:00pm

Thu Nov 26 Closed

Fri Nov 27 Closed


Thankyou to all of our customers for your continued support.  Have a wonderful Thanksgiving.

Using Settings to show/hide fields

November 20, 2009

Several pages have a settings link at the top right as indicated in the Figure 1. The Settings link can be used to enable/disable various fields on the add/edit screen depending on your personal usage. You can enable the fields you regularly use and disable those that you do not use.  This is normally a one-time action where you setup the page to show those fields that you will be using or hide those fields that you will not be using.

Figure 1

Figure 1

Figure 2 shows the settings menu for the items page, the fields which are checked are visible to edit/add and the unchecked fields will hidden from view.

Figure 2

Figure 2

You can uncheck the checkbox next to any field to hide that field from your view. Figure 3 shows an example where the “Short Description” field is hidden by unchecking the checkbox next to the field from the settings area.

Figure 3

Figure 3

You can check the checkbox next to any field to show that field on your view.  Figure 4 shows the “Short Description” field is now enabled for editing since the checkbox has been enabled in the settings area for short description.

Figure 4

Figure 4

Note that changes in the settings menu don’t have to be saved, the fields are enabled/disabled instantly upon checking and un-checking the fields.

QuickBooks Export Important Update

November 19, 2009

The following notice relates to customers who are currently using the quickbooks export.  If you are not using the QuickBooks export functionality you can disregard it.

For customers who are using the Quickbooks export it has been updated.  Please download the latest file by clicking here

Once it is downloaded please extract it to your c:\bin directory

This will overwrite the old files StoreSecured used for export.  This update is required to continue to use the QuickBooks export.  Your export will stop working if you do not perform this update.

Attribute Quantity in Stock

November 17, 2009

In addition to the attribute changes described yesterday for tracking stock on the intersection of attributes we have also added support for keeping track of the quantity in stock for a single attribute.  The attribute in stock is managed from the attribute edit screen. Please see the figure below with the quantity field highlighted.

Please note the following important points for this feature:

  • Leave the field blank if you do not wish to track stock for this attribute, this is the default for all existing attributes.
  • Quantity control must be enabled on the item or the quantity in stock will not be checked.
  • The attribute cannot be purchased once the stock level reaches 0.
  • The quantity will be updated upon purchase if your store is setup to automatically update inventory.

New Feature for Attributes

November 16, 2009

We have added an exciting new feature for merchants who want to track their inventory in stock for items with multiple attributes.  For instance lets say you sold t-shirts and you have 3 sizes, Small, Medium and Large and 3 colors, Red, Blue and Green.  You have only 1 of each color and size combination and you dont want to sell more then you have.  Up until now you could not use the store to keep track of the fact that you had 1 small green and 1 small blue and 1 small red and so on.  You can now do so.

This feature is available from Inventory–>Items –>Attribute Intersection

Important points to keep in mind:

  • Quantity control must be enabled for the item or quantity will NOT be checked
  • The quantity in stock for the item should include how many total items you have in stock as it will also be checked before allowing purchase.  Ie in the example above there would be 9 total t-shirts if we had 1 of each option.  If you dont care about the item quantity you can enter some large number there, ie 9999.
  • There is no edit or add screen for this functionality currently.  The only way to insert and/or update records is via the import and export.  Based on demand, we may in the future add an edit/add screen for this functionality.
  • The quantity in stock will be updated based on your stores inventory settings just like it is done for all other inventory quantity in stock.

Maintenance Notice from PsiGate Gateway

November 13, 2009

Merchant Notification


In order to better service you with reduced unscheduled outages, we are upgrading our processing hardware. To facilitate this process a scheduled outage will take place this weekend on:


Sunday November 15, 2009 between 3:30 am & 7:00am EST


If you have any questions or concerns please contact us at 1.877.374.9444.


Thank you for your understanding. We appreciate your business.



Thank you


PSiGate Support

New Item Pages Available

November 12, 2009

We are excited to announce several enhancements to the viewing, editing and importing/exporting of items. These enhancements are available to merchants to use now. We will temporarily be allowing edits from either the old or new pages to ensure a smooth transition.

These updates can be accessed from Inventory–>Items–>New Item Pages

Please view a description of the updates below.

Enhanced Item Import & Export

New specifications


  • The specifications for the import and export are modified slightly from the old import/export item specs. Files from the old import export system for items cannot be used directly in the new import/export due to these changes. Please review the latest specifications before uploading to ensure compatibility. Most notable changes include:
    • Using a | (pipe) symbol instead of : (colon) symbol to separate list values
    • Yes/No values versus Y/N
    • Attribute definition simplified to just include class name and value, please review the new definition
  • Due to the specification changes we will keep the old import available for use for a few months to ensure a smooth transition.

Faster speed

  • Exports and imports are optimized to be completed much more quickly and includes the ability to export and import very large data sets.

Format Selection and Name

  • Choose the type of export format, ie txt, csv, excel etc and give the file a unique name if needed.


  • Schedule a import to be done at regular intervals and from a URL, this allows importing of files that are published from a third party source to be automatically updated with no intervention on your part.

Done in background

  • Imports and Exports are now scheduled to occur in the background. This means you can continue working instead of waiting for the import or export to complete. Return at any later time to retrieve the created file.

Leave out columns and change column ordering

  • Only required columns need to be included in the import, leave out any column that you are not interested in updating. Columns can also be in any order that you would like. The heading line will be used to determine where the data is located in the file.

Export Column Selection

  • Choose the columns that you would like to be part of the export. Uncheck the columns that you do not want to export.
  • Export settings will be saved and used for future exports.

Updated Item View/Edit Pages

Enhanced Search


  • Search on nearly any item field that is available.
  • Have as many search parameters as needed.
  • Previous search will be saved upon return to the screen.
  • Search matching all criteria entered or matching any entered criteria.

Data Validation

  • Data will be validated as it is entered. Any problems on fields will be shown on screen right away and indicated with a light red color.

Settings Popup

  • The settings link at the top of the page replaces the old tabs on the item edit screen and the advanced edit versus regular edit.
  • From the settings link you can turn on any field on the page that you would to edit or turn off any field that you are not interested in. The settings link enables you to customize the page to match the way you edit items.
  • By default we have setup each store to show the fields that you are already using for your items and to hide fields that you are not using.

Extended and User Defined Fields

  • Added the ability to have unlimited extended and user defined fields on each item versus a maximum of 5.
  • For extended fields create your own item extended variables to be used in your item layout for instance the current extended variables are named OBJ_EXT_FIELD1_OBJ, OBJ_EXT_FIELD2_OBJ, OBJ_EXT_FIELD3_OBJ, OBJ_EXT_FIELD4_OBJ, OBJ_EXT_FIELD5_OBJ. You can now create variables like OBJ_EXT_FIELD_Manufacturer_OBJ, OBJ_EXT_FIELD_ISBN_OBJ etc that are more descriptive and match your unique needs.
  • **IMPORTANT NOTE** Unlike everything else the new user defined and extended fields are NOT backwards compatible. If you add extended fields or user defined fields to an item from the new item edit screens they are not editable from the old item edit screens.

Menu Name Change

  • On the Inventory menu, the pages current name is Inventory–>Items–>Search, the new page will be available at Inventory–>Items–>View/Edit

Maintenance Notice from FedEx

November 11, 2009

Dear Valued FedEx® Compatible Solutions Program Provider:

Please be advised of the following important updates from FedEx:

Production environment update:
Due to routine system maintenance to the FedEx production environment, there will be a temporary service interruption from 9 p.m. Saturday, Nov. 14 to 1 a.m. CT Sunday, Nov. 15, 2009. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the production environment.

We regret any inconvenience due to this service interruption, however, please ensure that your appropriate team members are aware of these important updates. If you have any questions or need technical assistance, please send an e-mail to

Thank you.

The FedEx Compatible Solutions Program Team