Archive for May, 2010

New Features – Attributes

May 28, 2010

The attribute view/edit and add screens have been updated to the new format. Please note that this applies to all merchants who are using the new item edit screens. At this time all merchants who are using the old item edit screens will still see the old attribute edit screens.

New functionality and enhancements include:

  • Automatic data checking before hitting save
  • Hiding of fields that are not applicable to an attribute
  • Use of the settings link to permanently hide fields that are not used for more simple editing

New Features – Out of Stock Items and Tax Import/Export

May 24, 2010

Out of Stock Requests

If an item is out of stock the merchant can allow shoppers to enter their email to receive a notice when the item is in stock.

To turn on Out of Stock Requests for your site please visit General–>Item Settings. First make sure you have selected to Show out of stock items. Then you can select the box to show the out of stock requests as well.

When Out of Stock Requests is enabled a link will now appear below the out of stock notice on items allowing the customer to enter their email address to be notified when the item is in stock. The link is labeled Notify Me and it will open up a pop-up window for the email address entry.

Once a day, at approximately midnight, the store will automatically send out notices alerting any customers who requested it of items that were out of stock and are now in stock.

View the list of out of stock requests once enabled from Inventory–>Items–>Out of stock requests.

Setup the email text for the email notifications from General–>Email Notifications

The out of stock notification is compatible with all out of stock checking including regular items as well as those with attributes and attribute intersections as well.

This feature was requested by fellow merchants via our feedback forum,
read more about it here

Out of Stock Text

In addition to the above out of stock requests that have been added we have also modified the functionality for out of stock items.

Functionality change for the following case:
If an item is out of stock and hide stock is enabled for that item and the stock variable is part of your item layout. In this case the add to cart button has always been hidden.

New functionality
Out of stock text shown

Old functionality
Out of stock text hidden

Merchants indicated that it was confusing for customers to see no add to cart button on the out of stock items with no indication that the item was out of stock.

This feature was requested by fellow merchants via our feedback forum,
read more about it here

Tax Import/Export

Added the ability to import/export tax rates. Go to General–>Taxes–>Import to import taxes or to export current tax rates please visit General–>Taxes–>View/Edit and click on the export link in the bottom bar.

Holiday Support Hours

May 24, 2010

Support will be operating on modified hours for the memorial day holiday weekend.

Friday May 28th 7am-3pm PST

Monday May 31st Closed

Normal support hours will resume Tuesday June 1st.

Maintenance Notice from PAYPAL

May 7, 2010

Live Site Maintenance

POSTPONED: The following activity originally scheduled for May 06, 10:30 PM PDT (May 07, 6:30 AM BST) has been postponed. We will update you once a new schedule has been determined. Sent May 07, 7:48 AM PDT by RP

NOTIFICATION: The following activity has been scheduled. During this time Batch Processing via the SFTP interface ( will be unavailable. Sent May 04, 4:09 PM PDT by BR


We will be conducting maintenance activities from May 06, 10:30 PM PDT (May 07, 6:30 AM BST) to May 07, 12:30 AM PDT (May 07, 8:30 AM BST).

Impacted Service/Product:
Live Site
– Batch Processing

Reference ID: PP-LIVE-1246


Our Technology team advises during this period some products and features may be temporarily unavailable. We are working to ensure the inconvenience is as minimal as possible.

We apologize for any impact caused by this activity.

PayPal Merchant Technical Services

Notice from FedEx re: Scheduled Downtime

May 5, 2010

StoreSecured has received the following notice from FedEx regarding upcoming scheduled downtime for the FedEx rating systems. Note that this will affect merchants who use Fedex realtime shipping rates in their stores. During the mentioned times no rates will be returned from FedEx. We encourage all merchants to have backup calculated rates available during this time to ensure that there is no service interruption for your shoppers.

May 5, 2010

Dear Valued FedEx® Compatible Solutions Program Provider:
Please be advised of the following important updates from FedEx. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the affected environment.
May 29, 2010 update:
Start Date and Time End Date and Time Duration FedEx Systems Affected
Saturday, May 29, 2010 9 p.m. CT Sunday, May 30, 2010 1 a.m. CT 4 hours Production rating, shipping, and tracking

June 19, 2010 update:
Start Date and Time End Date and Time Duration FedEx Systems Affected
Saturday, June 19, 2010 9 p.m. CT Saturday, June 19, 2010 11 p.m. CT 2 hours Production rating, shipping, and tracking
Saturday, June 19, 2010 9 p.m. CT Sunday, June 20, 2010 3 a.m. CT 6 hours Dispatch

June 19, 2010 extended support hours:
FedEx service representatives will be available Sunday, June 20, 2010 from 9 a.m. to 3 p.m. CT for your convenience. Support hours will be in addition to our regularly scheduled support hours. If you have questions or need technical assistance following the quarterly update, please call 1.877.339.2774 and say “Web Services” at the prompter.

We regret any inconvenience due to these service interruptions, however, please ensure that your appropriate team members are aware of these important updates.

Thank you for your time and attention. We appreciate having you as a member of the FedEx Compatible Solutions Program.

The FedEx Compatible Solutions Program Team

Why your privacy policy matters

May 4, 2010

Without an accurate and up-to-date privacy policy, you can be exposing your business to serious and unnecessary risks.  For a small business that can’t afford a lawyer or chief privacy officer, these risks are sometimes difficult to know and understand. TRUSTe offers solutions for businesses to demonstrate compliance to meet federal privacy laws and well as their commitment to the safety of their customers, which ultimately increases your sales and conversion.

You won’t find a better combination of pricing and quality for a privacy policy and seal than TRUSTe’s Small Business Solution:

  • Generated hosted online privacy policy: Quickly construct a transparent and easy-to-read TRUSTe-hosted privacy policy for your site with the privacy policy generator.
  • Hosted TRUSTe seal: A TRUSTe privacy seal on your site promotes business since consumers look for the TRUSTe seal to help them to click with confidence.
  • Third-party dispute resolution: TRUSTe’s online dispute resolution tool acts as an extension of your customer care team that specializes in handling privacy complaints.
  • Privacy Scanning: Added assurance that your data collection practices are aligned with your privacy policy
  • Seal inclusion on product listing in comparison shopping engines and Verified merchants are able to display their trusted status, with TRUSTe’s seal of approval, in shopping listings so consumers can be reassured that they are doing their comparison shopping on trusted, secure Web sites.

StoreSecured has partnered with TRUSTe to offer their services at a significant discount to our merchants.  Click here to signup or learn more