Archive for the ‘Notices’ Category

StoreSecured Knowledge-Base & Support Portal

December 7, 2020

Dear valued customers,

We are pleased to announce that we have redesigned our knowledge-base and support portal for the convenience of our customers. You can access this portal in the following two ways:

  1. Direct Access: You can directly access knowledge-base and support portal by typing the following URL in browser: https://support.storesecured.com
  2. From “Get Help” link in Manage Portal: You can access knowledge-base and support portal from the “Get Help” link given in manage site “https://manage.storesecured.com”.

Features:
* In our new knowledge-base and support portal, you can open a new ticket (Support Request). We have given a button “Open a Ticket” in portal. This button will take you to our regular Support Request page. https://manage.storesecured.com/dnstore/MyAccount.aspx?tab=SupportRequest

* You can also contact us through “Contact Us” form in portal in case of any emergency. ** Don’t forget to mention your Site# in description. https://support.storesecured.com/contactus.asp

* In addition to voicemail option to our support number, You can now send us SMS to the same support number “+1-866-324-2764“. Our team will respond you back according to your turn in queue.

* We have added a new button “Announcements” in our knowledge-base and support portal which is directly linked up with our blog i.e. https://blog.storesecured.com

We would love to hear back from our valued customers so that we can serve in better way. Please do not hesitate to reach out to us at support@storesecured.com OR call us at +1-866-324-2764

New SSL Certificate Installation on Our Servers

November 23, 2020

Dear Merchants, this is to update you all that we have updated our servers (FTP server, Mail servers, Sites servers etc) with the latest SSL certificate installation over the past weekend during the maintenance period.

Please feel free to contact us at support@storesecured.com or call us at (866) 324-2764 in case of any queries.

Scheduled Maintenance on November 21 at 9:00 PM PDT

November 18, 2020

Scheduled maintenance period Saturday 21st November, 2020 at 9:00 PM Pacific time for a period of approximately 2-3 hours.

We will be performing scheduled maintenance of store management portal server as well as sites server. We expect the maintenance to last for 2-3 hours. This might cause a temporary downtime for the store management portal and sites.

For questions, comments or concerns please email at support@storesecured.com OR drop us voice mail at (866) 324-2764

Stripe Payment Processor Integration for Store Billings

November 4, 2020

Please note that effective November 1, StoreSecured has updated our internal store billing to use the Stripe payment gateway.  Updates are still done via My Account–>Billing–>Update Payment method etc, but the update screens and receipts will look different.

Please feel free to contact us at support@storesecured.com in case of any questions.

Scheduled Maintenance 10/10 8:00 PM PDT

October 5, 2020

Scheduled maintenance period Saturday 10/10/2020 8:00 PM Pacific time for a period of approximately 2-3 hours.

We will be performing scheduled maintenance of store management portal server as well as sites server.  We expect the maintenance to last for 2-3 hours.  This might cause a temporary downtime for the store management portal and sites.

Email will continue to operate as normal during the maintenance.

For questions, comments or concerns please email support@storesecured.com

Scheduled Maintenance 9/26 7:00 PM PDT

September 23, 2020

Scheduled maintenance period Saturday 9/26/2020 7:00 PM Pacific time for a period of approximately 2-3 hours.

We will be increasing server storage of store management portal server.  This will cause downtime for the store management portal.   We expect the maintenance to last from 2-3 hours. 

Email will continue to operate as normal during the maintenance.

For questions, comments or concerns please email support@storesecured.com

Problem with Portal Item Search

October 21, 2019

We are currently experiencing a intermittent problem on the item search page in the manage portal.  When searching for a item to edit the page sometimes returns a 502 gateway error message.

 

We are aware of the issue and are actively working to try to resolve it.

 

In the meantime we have provided a link to the old item search page to allow you to still search for items.

 

We hope to have this issue resolved as soon as possible as we know this is an important page.  Please bear with us as we work to find a resolution.

 

This issue does NOT affecting the store item search.  It is only inside of the store management portal.

 

Temporary Cloudflare Outage (Resolved)

July 2, 2019

7:30am Pacific time

We have seen no further issues at this time.  It appears that Cloudflare has corrected the issue.

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7:13am Pacific time

We have observed that all sites are again working.  It appears that Cloudflare has resolved their issue and they are reporting a fix is in place and being actively monitored.

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6:50am Pacific time

Sites are currently down due because Cloudflare is experiencing issues.  Cloudflare is a third party provider who powers our DNS along with about 10% of the internet world so we are not alone.  We expect all sites will be back shortly.  You can see the cloudflare status here

https://www.cloudflarestatus.com/

 

Temporary Outage

June 24, 2019

4:22am Pacific time

Sites were down for approximately 20 minutes this morning due to a Cloudflare SSL and DNS issue.  The sites are now mostly back up and operating with intermittent issues, it appears that the issue is mostly resolved but they are still working on it.

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4:00am Pacific time

We’ve identified that the problem is being caused by a global SSL outage.  We will update when we know more, note that Cloudflare is a third party provider who powers our DNS along with about 10% of the internet world so we are not alone.

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3:55am Pacific time

We’re investigating issues with the sites being inaccessible in some regions.

 

Maintenance Completed

November 10, 2018

The maintenance has been completed. All sites and services are running as normal.

The email server maintenance will be done at another time as there was not enough time to complete it tonight.

Any questions or comments please send an email to support@storesecured.com