Archive for the ‘Scheduled Maintenance Notices’ Category

Scheduled Maintenance 7/22 9:30pm PST

July 20, 2016

Scheduled maintenance period Friday 7/22 9:30pm – 10:30pm Pacific time.

 

During the maintenance window there will be expected downtime of approximately 15-30 mins for stores and the management portal.  A maintenance message will be shown on stores during the downtime.

 

For questions, comments or concerns please email support@storesecured.com

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Scheduled Maintenance 4/27 9:00pm PST

April 21, 2016

Scheduled maintenance period Wednesday 4/27 9:00 pm – 11:00 pm Pacific time for email server hardware upgrades and migration.

 

During the maintenance window there will be expected email downtime of between 30-60 minutes.  During the email downtime users will be unable to login, retrieve or send email.  Incoming emails will be stored in our backup email server and delivered to your inbox shortly after the maintenance is complete.

 

After the email server maintenance is completed, there will be a  short, 5-10 minute scheduled maintenance for the sites and manage portal.  A maintenance message will be displayed to users when the sites and manage portal are not available.

 

The 4/27 email maintenance will be the final step of our hardware upgrade migration.  For questions, comments or concerns please email support@storesecured.com

 

 

Scheduled Maintenance 4/15 9:00pm PST

April 11, 2016

Scheduled maintenance period Friday 4/15 9:00 pm – 2:00 am Pacific time for server hardware upgrades and migration.

During the maintenance window there will be expected downtime of between 30-60 minutes during which a maintenance message will be shown in place of the sites. For the remainder of the maintenance period sites will be running but with expected slower then normal response times.

The manage portal and ftp servers will be set to maintenance mode during maintenance and store owners will be unable to login or make changes to sites.

Email will operate as normal during maintenance.

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**Merchant Action Requested**
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If your store uses a custom domain name, for instance http://www.mystore.com the following instructions apply to you.
If your store is only available at a name like http://mystore.storesecured.com or http://mystore.easystorecreator.com the below information does NOT apply.

In order to take full advantage of the planned upgrades and for a more seamless transition we urge all customers who are currently using Rackspace nameservers to update your domain nameservers.

If your current domain nameservers are:
NS.RACKSPACE.COM
NS2.RACKSPACE.COM

Change the domain nameservers to:
JEFF.NS.CLOUDFLARE.COM
UMA.NS.CLOUDFLARE.COM

ONLY the two CloudFlare name servers should be present. All other nameservers must be removed.

Your website will not experience any downtime when you change your nameservers.

How do I change nameservers?
==================================
Nameservers can be changed at your domain name registrar, ie the company who you pay your yearly domain name fee to. Some examples of domain name registrars are network solutions and godaddy.

Why do I need to do this?
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We are transitioning all merchants who use the Rackspace DNS to Cloudflare DNS for their advanced zone apex management and traffic protection. The Rackspace DNS is older and does not provide the necessary support and automated management. If the change is NOT made your site WILL continue to function however we will be unable to automatically route traffic to the best available server.

What is CloudFlare?
==================================
CloudFlare offers regular DNS services along with traffic acceleration, DDOS protection and a worldwide CDN. As part of the DNS switch you will later be able to activate CloudFlare’s advanced features on your site. You can read more about Cloudflare at
https://blog.storesecured.com/2016/02/02/cloudflare/
and
http://www.cloudflare.com

Special notes and considerations
==================================
If you use your domain name for any services outside of StoreSecured, ie 3rd party email or websites please let us know so that we can ensure your setup is correct for the switch over.

Questions
==================================
If you have any questions, comments or concerns please contact support at support@storesecured.com, we would be happy to help.

Scheduled Maintenance 11/20 9:00pm PST

November 17, 2015

Scheduled maintenance period Friday 11/20 9:00 pm – 10:00 pm PST for SSL certificate renewal and SSL security upgrades.

During the maintenance window there will be expected downtime of between 10 – 20 minutes for each service, ie mail, stores, admin, ftp etc, while the server restarts and new SSL certificates are installed and the servers are rebooted.

Email Server Scheduled Maintenance 5/17 9:30-10:30pm

May 16, 2015

Updated 9:55pm
The scheduled maintenance period has been completed. The email software is updated and the email service is now working as normal.

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Scheduled maintenance period Sunday 5/17 9:30 pm – 10:30 pm PDT for email server software upgrades.

During the maintenance window there will be expected downtime of between 30-60 minutes for email service. The email service may periodically go down and back up again during this time as the software is upgraded and the server is restarted. Note that any emails received during this time will be delivered once the service upgrade is completed.

The Smartermail email program will be upgraded to resolve display issues in the web email with more recent versions of Firefox.

Scheduled Maintenance 9/1 8:30pm-9:30pm PDT

August 29, 2014

Scheduled maintenance period Monday 9/1 8:30 pm – 9:30 pm PDT for server operating system updates.

 

During the maintenance window there will be expected downtime of between 5 – 15 minutes for each service.  We expect each service, ie mail, stores, admin, ftp etc to go through a brief outage period of approximately 5 mins while the server restarts and after which service will be restored.

Scheduled Maintenance 5/17 7:30pm

May 15, 2014

Scheduled maintenance period Saturday 5/17 7:30pm-8:30pm PST for server hardware upgrades.

 

During the maintenance window there will be expected downtime of between 15 minutes – 30 minutes during which the mail, ftp and manage sections of the admin interface will NOT be accessible.  All services except email will be restored after the initial 15-30 minute downtime.  The email maintenance will take 15-30 additional minutes to complete during which email will be unavailable.  All emails will be queued and delivered when email service is restored.

 

All stores will operate as normal except that automatic outgoing emails will be delayed slightly.

 

8:15pm Update

Maintenance has been completed and all services including email are online.

Scheduled Maintenance 4/18 9:00pm

April 18, 2014

Scheduled maintenance period Friday 4/18 9:00pm-10:00pm PST for load balancer update/preventative maintenance.

 

During the maintenance window there will be expected downtime of between 15 minutes – 60 minutes which  all store websites will be temporarily unavailable.  The admin services, ftp and email will remain operational.

 

Update 9:55pm

The maintenance is complete.  It took longer than expected but all sites are now back up and running.  We are sorry for the delay a few issues were encountered during the update.

 

Scheduled Maintenance 4/12 10:00pm

April 11, 2014

Scheduled maintenance period Saturday 4/12 10:00pm-11:00pm PST for firewall replacement.

 

During the maintenance window all services, ie mail, ftp, websites, admin interface etc will be temporarily unavailable as the old firewall is turned off and the new one is started.   The downtime  is expected to last between 5 and 15 minutes.

Scheduled Maintenance Tonight 2/17 9:00pm Admin Area

February 17, 2014

Scheduled maintenance tonight 2/17 9:00pm PST.  The admin server will be rebooted and there will be a short maintenance window tonight.  This must be done ASAP to resolve the admin downtime issue experienced earlier today.  The admin site is currently running but to fully resolve the issue and ensure it does not happen again we will be performing a series of reboots during the maintenance period.   During the reboots both the store admin area and the email server will be temporarily unavailable.  Maintenance is expected to last between 15 and 30 minutes.

 

All sites will operate as normal during the maintenance period.