Archive for November, 2015

Thanksgiving Holiday Live Chat Closures

November 24, 2015

Live chat will be closed on Thursday November 26th – Friday November 27th and close early, 12:30pm, on Wednesday November 25th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday November 30th.

Happy Holidays from our families to yours.

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Scheduled Maintenance 11/20 9:00pm PST

November 17, 2015

Scheduled maintenance period Friday 11/20 9:00 pm – 10:00 pm PST for SSL certificate renewal and SSL security upgrades.

During the maintenance window there will be expected downtime of between 10 – 20 minutes for each service, ie mail, stores, admin, ftp etc, while the server restarts and new SSL certificates are installed and the servers are rebooted.