Notice from FedEx re: Scheduled Downtime

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StoreSecured has received the following notice from FedEx regarding upcoming scheduled downtime for the FedEx rating systems. Note that this will affect merchants who use Fedex realtime shipping rates in their stores. During the mentioned times no rates will be returned from FedEx. We encourage all merchants to have backup calculated rates available during this time to ensure that there is no service interruption for your shoppers.

May 5, 2010

Dear Valued FedEx® Compatible Solutions Program Provider:
Please be advised of the following important updates from FedEx. Customers using FedEx Web Services, FedEx Ship Manager® API and FedEx Ship Manager® Direct solutions will be unable to process transactions within the affected environment.
May 29, 2010 update:
Start Date and Time End Date and Time Duration FedEx Systems Affected
Saturday, May 29, 2010 9 p.m. CT Sunday, May 30, 2010 1 a.m. CT 4 hours Production rating, shipping, and tracking

June 19, 2010 update:
Start Date and Time End Date and Time Duration FedEx Systems Affected
Saturday, June 19, 2010 9 p.m. CT Saturday, June 19, 2010 11 p.m. CT 2 hours Production rating, shipping, and tracking
Saturday, June 19, 2010 9 p.m. CT Sunday, June 20, 2010 3 a.m. CT 6 hours Dispatch

June 19, 2010 extended support hours:
FedEx service representatives will be available Sunday, June 20, 2010 from 9 a.m. to 3 p.m. CT for your convenience. Support hours will be in addition to our regularly scheduled support hours. If you have questions or need technical assistance following the quarterly update, please call 1.877.339.2774 and say “Web Services” at the prompter.

We regret any inconvenience due to these service interruptions, however, please ensure that your appropriate team members are aware of these important updates.

Thank you for your time and attention. We appreciate having you as a member of the FedEx Compatible Solutions Program.

The FedEx Compatible Solutions Program Team


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