New inline help added to the pages below: General–>Contact Us General–>Cart Settings General–>Checkout Settings General–>Taxes General–>Statistics Settings General–>Payments–>Fraud Control Shipping–>Locations We will slowly be adding this help to all pages. If help is available you will see the blue question mark graphic. To view the inline help click on the blue question mark graphic. This […]
You can now search for customers by customer group. From Customers–>search if you have customer groups in your store you will see a new dropdown for customer groups. Choose the group you want to search by to see only customers in that group. By default all customers will be selected to allow you to search
Search by Customer Group Read More »
How can I enable the new Beta shipping system? To enable the new way of calculating shipping please go to Shipping–>Settings and check the box labelled New shipping system. To enable the shipping estimator on the cart page please visit General–>Cart Settings and set the shipping estimator to be enabled. Please note that the estimator
New Beta Shipping Rules Added Read More »
For users who are using the quickbooks store connection. Please note that you must download a new bin.zip file and unzip it again. Please go to http://manage.storesecured.com/quickbooks.asp and follow step 4 which will allow you to download the latest zip file. If you do not update your zip file you will be unable to connect.
Quickbooks bin.zip update Read More »
Please note that as part of the maintenance last night the email server was moved to a new ip address. For most people this change was transparent. A few merchants however are reporting problems and appear to still be connecting to the old servers which are not valid. If you are experiencing any problems with
Email Server Moved Read More »
Scheduled maintenance was completed as of 3/28/2009 at 1:30am PST. At approximately 8:40am this morning we detected and corrected an error which had been occurring since the maintenance was completed. This error caused several orders between 1:30am and 8:30am PST processed by certain payment processors to not get completed correctly, ie the customer was charged
3/28 Maintenance Update Read More »
Please note the following scheduled maintenance notice Date and Time Friday 3/27 10:00pm PST Duration 2-3 hours, all services will be down for different periods of time within this block. As soon as maintenance is done on a particular area service to that area will be restored. We expect maintenance on the mail and ftp
Scheduled Maintenance 3/27 Read More »
This notice applies to customers who are NOT using the rackspace dns. Please note that most of our customers do use the rackspace dns so this will only apply to a small number of customers. How can I tell if I am using the rackspace dns? Go to http://who.godaddy.com/whoischeck.aspx Enter your domain name, ie domainname.com
Important DNS Update Read More »
[2] Resolved: This notification is to inform you that the following issue affecting PayPal Express Checkout has been resolved as of Mar 11, 8:15 PM PDT (Mar 12, 3:15 AM GMT). (Sent Mar 11, 9:40 PM PDT by TZ) EVENT DETAILS ——————– Service: Live Site During the time listed below you may have experienced the
Paypal Notice [issue affecting PayPal Express Checkout has been resolved] Read More »
2] Resolved: This notification is to inform you that the following issue with Express Checkout has been resolved as of Mar 10, 12:25 AM PDT (Mar 10, 7:25 AM GMT). (Sent Mar 10, 12:32 AM PDT by KD) EVENT DETAILS ——————– Service: PayPal Live Site During the time listed below you may have experienced the
Paypal Notice [Express Checkout has been resolved ] Read More »
