Posts Tagged ‘paypal’

Letter from Paypal, Re: Errors they had this morning

January 17, 2012

The following is an email received this morning from PayPal regarding errors that they experienced today.  Please note that recently PayPal has been experiencing some downtime and timeout issues and your customers may have had trouble checking out with PayPal.  We have received several impact emails from PayPal recently with this one stating the most severe impact, ie customers actually unable to checkout.  You can see other recent substantial impact notices from PayPal as well at https://www.x.com/developers/paypal/documentation-tools/site-status/pp-live

 

Email from PayPal below:

Subject: Resolved: Major Impact to Direct Payment API, Express Checkout, and PayPal APIs  – Jan 17 – Live Site

Body:

We experienced a system issue which may have affected Direct Payment, Express Checkout,  Virtual Terminal transactions and Website. During this time, some API calls may have failed with “10001-Internal Error”, Virtual Terminal transactions may have failed with “We can’t process your transaction right now. Try again later.” and PayPal users may have experienced “Sorry, your last action could not be completed” when attempting payments on the website. This issue has been resolved as of Jan 17, 6:49 AM PST (Jan 17, 2:49 PM GMT).

Notification from PayPal

October 27, 2009

1] Scheduled: This notification is to inform you of the following activity scheduled for Oct 29, 9:30 AM PDT. During the listed time the reporting portal at https://business.paypal.com may not be available.
(Sent Oct 27, 11:02 AM PDT by TZ)

SCHEDULED ENHANCEMENTS DETAILS
——————–
Service: Live Site

Affected Product(s):
– Business Overview : https://business.paypal.com

Start Time: Oct 29, 9:30 AM PDT (Oct 29, 4:30 PM GMT)

End Time: Oct 29, 12:00 PM PDT (Oct 29, 7:00 PM GMT)

Our Technology team advises during this period some products and features may be temporarily unavailable. We are working to ensure the inconvenience is as minimal as possible.

We apologize for any impact caused by this maintenance.

Additional Upcoming Events:
– Live Site Scheduled Enhancements
Nov 05, 9:00 AM PST (Nov 05, 5:00 PM GMT)

– Live Site Scheduled Maintenance
Oct 29, 11:00 PM PDT (Oct 30, 6:00 AM GMT)

Sincerely,
PayPal Merchant Technical Services

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-963) at https://www.paypal.com/mts/.

Notification from PayPal

October 27, 2009

[3] Completed: This notification is to inform you that PayPal has completed work as of Oct 26, 10:45 PM PDT (Oct 27, 5:45 AM GMT).
(Sent Oct 26, 11:50 PM PDT by DB)

SCHEDULED ENHANCEMENTS DETAILS
——————–
Service: Live Site

Affected Product(s):
– Business Overview : https://business.paypal.com

Start Time: Oct 26, 8:00 PM PDT (Oct 27, 3:00 AM GMT)

End Time: Oct 26, 10:00 PM PDT (Oct 27, 5:00 AM GMT)

Our Technology team advises during this period some products and features may be temporarily unavailable. We are working to ensure the inconvenience is as minimal as possible.

We apologize for any impact caused by this maintenance.

Additional Upcoming Events:
– Live Site Scheduled Enhancements
Oct 29, 9:30 AM PDT (Oct 29, 4:30 PM GMT)

– Live Site Scheduled Enhancements
Nov 05, 9:00 AM PST (Nov 05, 5:00 PM GMT)

– Live Site Scheduled Maintenance
Oct 29, 11:00 PM PDT (Oct 30, 6:00 AM GMT)

Sincerely,
PayPal Merchant Technical Services

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-960) at https://www.paypal.com/mts/.

UPDATE HISTORY
——————–
[2] On-Going: This notification is to inform you that PayPal is continuing work beyond the originally scheduled end time of Oct 26, 10:00 PM PDT (Oct 27, 5:00 AM GMT). We will update you once the work has been completed.
(Sent Oct 26, 10:32 PM PDT by DB)

——————–
[1] Scheduled: This notification is to inform you of the following activity scheduled for Oct 26, 8:00 PM PDT (Oct 27, 3:00 AM GMT). During the listed time the Business Overview (https://business.paypal.com) may not be available.
(Sent Oct 23, 5:00 PM PDT by DB)

Notification From PayPal

October 27, 2009

2] On-Going: This notification is to inform you that PayPal is continuing work beyond the originally scheduled end time of Oct 26, 10:00 PM PDT (Oct 27, 5:00 AM GMT). We will update you once the work has been completed.
(Sent Oct 26, 10:32 PM PDT by DB)

SCHEDULED ENHANCEMENTS DETAILS
——————–
Service: Live Site

Affected Product(s):
– Business Overview : https://business.paypal.com

Start Time: Oct 26, 8:00 PM PDT (Oct 27, 3:00 AM GMT)

End Time: Oct 26, 10:00 PM PDT (Oct 27, 5:00 AM GMT)

Our Technology team advises during this period some products and features may be temporarily unavailable. We are working to ensure the inconvenience is as minimal as possible.

We apologize for any impact caused by this maintenance.

Additional Upcoming Events:
– Live Site Scheduled Enhancements
Oct 29, 9:30 AM PDT (Oct 29, 4:30 PM GMT)

– Live Site Scheduled Enhancements
Nov 05, 9:00 AM PST (Nov 05, 5:00 PM GMT)

– Live Site Scheduled Maintenance
Oct 29, 11:00 PM PDT (Oct 30, 6:00 AM GMT)

Sincerely,
PayPal Merchant Technical Services

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-960) at https://www.paypal.com/mts/.

UPDATE HISTORY
——————–
[1] Scheduled: This notification is to inform you of the following activity scheduled for Oct 26, 8:00 PM PDT (Oct 27, 3:00 AM GMT). During the listed time the Business Overview (https://business.paypal.com) may not be available.
(Sent Oct 23, 5:00 PM PDT by DB)