Scheduled Maintenance 4/15 9:00pm PST

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Scheduled maintenance period Friday 4/15 9:00 pm – 2:00 am Pacific time for server hardware upgrades and migration.

During the maintenance window there will be expected downtime of between 30-60 minutes during which a maintenance message will be shown in place of the sites. For the remainder of the maintenance period sites will be running but with expected slower then normal response times.

The manage portal and ftp servers will be set to maintenance mode during maintenance and store owners will be unable to login or make changes to sites.

Email will operate as normal during maintenance.

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**Merchant Action Requested**
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If your store uses a custom domain name, for instance http://www.mystore.com the following instructions apply to you.
If your store is only available at a name like http://mystore.storesecured.com or http://mystore.easystorecreator.com the below information does NOT apply.

In order to take full advantage of the planned upgrades and for a more seamless transition we urge all customers who are currently using Rackspace nameservers to update your domain nameservers.

If your current domain nameservers are:
NS.RACKSPACE.COM
NS2.RACKSPACE.COM

Change the domain nameservers to:
JEFF.NS.CLOUDFLARE.COM
UMA.NS.CLOUDFLARE.COM

ONLY the two CloudFlare name servers should be present. All other nameservers must be removed.

Your website will not experience any downtime when you change your nameservers.

How do I change nameservers?
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Nameservers can be changed at your domain name registrar, ie the company who you pay your yearly domain name fee to. Some examples of domain name registrars are network solutions and godaddy.

Why do I need to do this?
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We are transitioning all merchants who use the Rackspace DNS to Cloudflare DNS for their advanced zone apex management and traffic protection. The Rackspace DNS is older and does not provide the necessary support and automated management. If the change is NOT made your site WILL continue to function however we will be unable to automatically route traffic to the best available server.

What is CloudFlare?
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CloudFlare offers regular DNS services along with traffic acceleration, DDOS protection and a worldwide CDN. As part of the DNS switch you will later be able to activate CloudFlare’s advanced features on your site. You can read more about Cloudflare at
https://blog.storesecured.com/2016/02/02/cloudflare/
and
http://www.cloudflare.com

Special notes and considerations
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If you use your domain name for any services outside of StoreSecured, ie 3rd party email or websites please let us know so that we can ensure your setup is correct for the switch over.

Questions
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If you have any questions, comments or concerns please contact support at support@storesecured.com, we would be happy to help.

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