Live chat will be closed Monday December 26th – Friday December 30th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 2nd.
Christmas Holiday Live Chat Closures Read More »
===================================================== **Merchant Action Requested for Custom Domain Names** ===================================================== If your store uses a custom domain name, for instance www.mystore.com the following instructions apply to you. If your store is only available at a subdomain, for instance, mystore.storesecured.com or mystore.easystorecreator.com the below information does NOT apply. ===================================================== In order to take full advantage of the
Merchant Action Requested – DNS Change Read More »
Scheduled maintenance period Friday 4/15 9:00 pm – 2:00 am Pacific time for server hardware upgrades and migration. During the maintenance window there will be expected downtime of between 30-60 minutes during which a maintenance message will be shown in place of the sites. For the remainder of the maintenance period sites will be running
Scheduled Maintenance 4/15 9:00pm PST Read More »
On Sunday March 20th between approximately 9:00am and 10:15am Pacific time StoreSecured experienced slowness on the management portal. All requests to login to the management portal received errors and anyone already logged in was experiencing extreme slowness in managing their stores. The issue was resolved as of 10:15am. We are sorry for any inconvenience.
Manage Portal Slowness 3/20/2016 Resolved Read More »
At approximately 1:00pm PST one of the StoreSecured servers required an emergency reboot in order to properly function. The reboot took approximately 15 minutes (due to a long update being applied at restart) and during this time all customer facing sites and the manage backend showed an error message about being unable to connect to the database. As
15 mins Unscheduled Downtime Read More »
Live chat will be closed on Thursday December 24th – Friday January 1 and close early, 12:30pm, on Wednesday December 23rd so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 4th. Happy Holidays from our families to
Christmas Holiday Live Chat Closures Read More »
Live chat will be closed on Thursday November 26th – Friday November 27th and close early, 12:30pm, on Wednesday November 25th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday November 30th. Happy Holidays from our families to
Thanksgiving Holiday Live Chat Closures Read More »
Update 9:10am The denial of service attack has now stopped and the extra restrictions we had in place are now removed. We are continuing to monitor the situation with our web hosting provider and will put back the restrictions again if the attack begins again to keep all sites running. Update 6:35am The StoreSecured service
StoreSecured Temporary Downtime Read More »
Live chat and phone support will be closed from December 24-January 2nd so that our employees can spend time with their families. Email and support tickets will be available as normal. If you have any questions over the holiday period please send an email to support@storesecured.com or use the support portal to submit your request.
Holiday Live Chat Closures Read More »
Rackspace is experiencing intermittent DNS connectivity issues. They are currently working to resolve the issue. This is causing some DNS lookups to fail which results in what looks like a site down error. Here is a link to the Rackspace status update page: https://status.rackspace.com/ In the meantime if you are experiencing an issue with connecting
Rackspace Intermittent DNS Issues Read More »
