Authorize.net Degraded Performance Issues 11/21

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Important note for customers who use Authorize.net as the payment gateway.

Starting at 8:35am today Authorize.net had several issues with their API calls which resulted in errors and time outs for customers who tried to process credit cards with Authorize.net.  As of 1:27pm Pacific time Authorize.net had resolved these issues.  We urge merchants who use Authorize.net to check your transactions in the Authorize.net portal from between 8:35am and 1:27pm pacific time on 11/21 for any duplicate orders or orders with payments that StoreSecured did not receive notice of.  Please note that during this time many attempts to charge customer credit cards were met with a timeout message or an error from Authorize.net and thus StoreSecured does not know the final status of those charges.

For further information please see the Authorize.net status page at https://status.authorize.net or contact Authorize.net


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