Live chat and phone support will be closed from December 24-January 2nd so that our employees can spend time with their families. Email and support tickets will be available as normal. If you have any questions over the holiday period please send an email to support@storesecured.com or use the support portal to submit your request. […]
Holiday Live Chat Closures Read More »
Rackspace is experiencing intermittent DNS connectivity issues. They are currently working to resolve the issue. This is causing some DNS lookups to fail which results in what looks like a site down error. Here is a link to the Rackspace status update page: https://status.rackspace.com/ In the meantime if you are experiencing an issue with connecting
Rackspace Intermittent DNS Issues Read More »
Several of our merchants have requested the ability to go back to the old html editor. It is now possible to switch back to the old editor for those who wish to use it. To switch back to using the old editor Go to General–>Other Settings Under Editor Version Choose the radio button for the
New Feature: Switch between editor versions Read More »
Pinterest has added a new feature called Rich Pins which StoreSecured now supports. Rich Pins add extra details to Pins from your website. Product Pins let you show the price, stock status and product description on Pins from your website. To enable rich pins for your website you must first apply for it from Pinterest
New Feature: Support for Rich Pins by Pinterest Read More »
This notice is for merchants who use the BluePay payment gateway. This weekend Bluepay was experiencing security certificate errors. Each time StoreSecured tried to connect to Bluepay to process credit cards we were met with a error stating that the “certificate authority is invalid”. This error means that there is a trust issue with the
BluePay Security Certificate Issue Read More »
StoreSecured now supports sending customer reviews to Google Shopping. This is a new feature of Google Shopping which you must sign up for through your Google account. To enable Google Merchant Reviews… Go to Marketing–>Shopping Feeds Under the Google Merchant Center Tab Select the check box labelled Enable Item Reviews Feed The feed will be
Google Merchant Review Feeds Now Available Read More »
Yesterday Authorize.net sent out an email to all merchants and partners indicating that a change will be made on November 4th to no longer support SSL3. Many of our merchants have contacted us with questions/concerns etc about this and to make sure that they will be ok. Please note that we are aware of
Authorize.net Poodle Information Read More »
Express Checkout functionality was previously available only at the department level (blog post at http://blog.storesecured.com/2011/03/15/express-checkout-feature-now-available/). Now Express Checkout is also available at the individual item level as well. Express Checkout functionality allows a shopper to order many variations of an item while just hitting the add to cart button once. Item variations are listed and
Express Checkout Item feature now available Read More »
Updated 5:00pm As of 4:00pm Authorize.net has resolved their issue and we are no longer seeing errors reported for transactions. Please double check your transactions from Authorize.net from between 2:18pm-4:00pm. Original Post We are currently experiencing issues with Authorize.net transactions. All transactions sent to Authorize.net are being returned with an error message stating that the data
Authorize.net experiencing issues Read More »
All stores now include a feature to track when mass newsletter emails are not sent due to a bounced email. A bounced email is one which there is a permanent delivery failure, ie usually due to an invalid email address. If a newsletter email bounces with a permanent failure the email will now be marked as bounced.
New Feature: Newsletter Email Bounce Handling Read More »
