PayPal Site Issues

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PayPal is currently experiencing problems with their instant payment notification service.  This is the service which tells websites such as us that an order has been completed successfully and paid.  Without these notifications the order status is unknown and the order will sit in the abandoned status.  PayPal is posting status updates regarding this issue at the following url:

https://www.x.com/node/326838

According to PayPal the issue began January 27th at approximately 11:00pm PST and is still occurring.  They have indicated that once the issue is resolved they will try to send all of the missing IPN messages.  If PayPal is able to send the missing IPN messages once their issue is resolved all orders that were completed will automatically show as completed in the store.  I would highly recommend to all merchants to double check all of your PayPal orders for the day after PayPal resolves this issue to ensure that they were marked as completed.  PayPal does not have a good track record of sending all of the missing information after an error occurs.

If necessary you can manually complete any orders that are currently in the abandoned status which you have payment confirmation from PayPal or you can wait for PayPal to resolve this issue.  Please note that there is nothing that StoreSecured can do here except wait for PayPal to resolve the issue.  Please refer to the PayPal url above for further status updates on this issue.

 

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