New Email Password Requirements

Effective immediately all new email accounts created must follow the new password complexity requirements.

Effective June 25th all existing email accounts must be updated to use the new password complexity requirements.

New Email Password Requirements

Must not be the same as your username
Must be at least 7 characters
Must have at least 1 uppercase letter
Must have at least 1 lowercase letter
Must have at least 1 number
Must have at least 1 symbol, such as ` ! ? $ ? % ^ & * ( ) _ – + = { [ } ] : ; @ ‘ ~ # | \ < , > . /

(these are essentially the same requirements as for PCI Compliance for the passwords for store management)

How can I update my password now?

  1. Login to webmail at
  2. Choose the gears icon on the far left hand bottom side for the Settings menu
  3. This will take you to the user settings screen where you can change your password
  4. Enter your current password and newly chosen password
  5. Select the Save button at the top of the page

Note that if you have multiple email addresses it is important to update the passwords for each.  Store owners, please ensure that all of your employees update their email passwords as well.

What happens if the password is not changed by June 25th?

Your account will continue to work and receive/send email even if your password is not updated by June 25th.  If your existing password does not meet the new complexity requirements then the next time you login to webmail after June 25th you would be prompted to change your password before you can continue.  We encourage all users to change their emails to meet the complexity requirements as soon as possible for your security and protection.  If you use a third party email client like Outlook, Eudora, your mobile phone, etc you will not see the password change message unless you login to webmail.

Why is this change necessary?

Recently a few of our customers have had their email accounts hacked because of passwords that were very easily guessed, ie a password that matched the username, a number sequence or a simple dictionary word.  A simple password makes it very easy for a hacker to gain access to your email account and use it to send unauthorized emails.  By using a more complex password you can ensure that hackers cannot access your email and protect yourself, your customers and the unsuspecting email account that the hacker might be sending spam to.

2 thoughts on “New Email Password Requirements”

  1. Pingback: New Email Password Requirements Enabled « StoreSecured Blog

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