FedEx Outage Communication

Please be advised of the following important announcement from FedEx.

Between July 13, 2009 and July 15, 2009, FedEx Ship Manager® API and FedEx Ship Manager® Direct customers may have been impacted by rating incidents which were caused by an issue with a hardware device. While the hardware device was not in a “failed state,” it was causing sporadic problems with the transaction stream.

Please be assured that FedEx is taking this incident very seriously. We regret any inconvenience that this issue may have caused. If you have any questions or need further technical assistance, please send an e-mail to

Thank you for choosing FedEx. We appreciate your business.
The FedEx Compatible Solutions Program Team