Due to normal support slowness starting just before the holidays we will be running live chat support on a revised holiday schedule. Live Chat Thu Dec 22nd 7am-3pm Fri Dec23rd 7am-3pm Mon Dec 26 – Fri Dec 30 11am-1pm Normal live chat schedule resumes Monday January 2nd. All times are PST Support […]
Special Holiday Support Schedule Read More »
Recently we have started getting questions from current merchants about a new error relating to the Google Product Feed. The error states: The submitted image URLs seem to be blocked by robots.txt. Google will not be able to display these images together with the products. Please change your robots.txt file to allow Google to download
Google and Robots.txt Read More »
The Feedback tab that you normally see on the left hand of your screen when managing your store has been temporarily removed. We are currently in the process of moving to a new feedback system and the tab will be put back shortly. In the meantime you can still access/change/manage your feedback by visiting my
Feedback tab temporarily removed Read More »
The item review functionality will be changed effective tomorrow to remove the stars from the standard small item layout that displays just the item name and picture. Several of our beta testers for the review functionality have indicated that this layout looks to busy with the stars included and therefore they will be removed.
Item reviews functionality change effective tomorrow 10/7 Read More »
We have received notice from a couple of our merchants that their google item feeds are now being rejected due to a missing required attribute in the feed. The missing attribute in question is the availability attribute. This is a new field that Google is apparently requiring for all merchant feeds. The StoreSecured staff is
Google Merchant Center Feeds Read More »
StoreSecured is looking for merchants who are interested in being beta testers for our new item reviews functionality. The item review functionality can be turned on from General–>Item Settings. Set the radio button for Item Reviews to be enabled. Once the item review functionality is enabled there are several other settings that can be
Beta Testers needed for Item Reviews feature Read More »
The attribute price calculation changes previously mentioned in the blog and scheduled for tonights update have NOT been updated. An error was detected during testing of the update and the changes were reverted. We are very sorry for the inconvenience. The attribute changes have been rescheduled for next weekend.
Attribute changes NOT updated Read More »
StoreSecured is currently experiencing issues retrieving realtime rates for UPS. At this time we are unaware of what is causing these issues. All attempts to contact UPS for rate retrieval are met with error messages instead of actual rates. We have contacted UPS and are awaiting a response from their technical team at this time.
UPS Realtime Rates Issues updated 8:50am Read More »
Between 4:40pm and 6:10pm PST on 4/5 StoreSecured experienced intermittent unexpected downtime for approximately 1/4 of the visitors to all sites. As of 6:10pm all sites were operating as normal and 100% of traffic has been restored. The downtime did not affect any other services such as email, ftp, etc which were fully operational throughout.
Unexpected downtime 4/5 4:40pm PST Read More »
Effective Monday March 21st StoreSecured will be increasing our live chat support hours. NEW live chat hours Monday-Thursday 4:00am-8:00pm Friday 4:00am-5:30pm OLD live chat hours Monday-Friday 6:00am-8:00pm This change is based on newly updated statistics regarding the hours that are the busiest for store management.
Support Hours Change Read More »
