Notices

The scheduled upgrades to the server hardware and firewall were completed as scheduled. Important FedEx web services were in maintenance mode and unreachable at the same time we were trying to update and thus we were NOT able to complete the scheduled FedEx upgrades since testing cannot be done while FedEx is not available.  We […]

We will be performing scheduled maintenance this Saturday 1/21 at approximately 10pm PST.   What is being upgraded? This is mostly a server hardware upgrade.  We are adding memory to all of the servers and upgrading the firmware on the firewall.  We are also installing a new version of software to talk to the FedEx

All services are running as normal today with a little bit of slowness due to extra measures put in place for extra monitoring of the health of the servers and network.  We are continuing to closely monitor the situation to ensure smooth operation. I would like to personally apologize again for yesterday, I know it

Update 10:35pm Service has been restored to all sites as of 10:30pm.  We are currently monitoring the servers very closely and are prepared to move sites if further downtime occurs and a change is necessary.  We also have some good leads regarding which actual sites were being attacked and those sites have been temporarily isolated.

Some merchants have come onto live chat with questions about sites possibly being back up, ie orders appearing all of the sudden even though their site is down.  Please note that we have started updating the IP’s for some merchant websites to new locations.  In most cases these IP updates will take at least 24

The following notice is to merchants who manage their own DNS. In preparation for possible site moves tonight due to the denial of service attacks.  Please update the TTL on your DNS record to be as low as possible, ie usually 300.  If we manage your DNS, do not worry about this, its already done.

Update 11:36am I just spoke to Rackspace again to see how the situation is coming and I was given some bad news.  They said they will NOT flip the switch again to even try to route traffic to us until midnight tonight.  This means all sites will be down until at least midnight.  They said

If you missed the post from yesterday, please note that StoreSecured is experiencing a denial of service attack since approximately 11:00am yesterday 1/10 and we have been working to combat it and keep all sites running properly. I’m adding this post to keep all merchants updated on today’s status of the attack. Currently, we are

We are currently experiencing some slower then normal site loading particularly with site images.  All sites are still operational just not operating as quickly as normal.  Technical support is working with our hosting provider Rackspace to determine the cause and to resolve it.  Once I have further information I will update this request. Update 1:45

Hope everyone had a wonderful end to 2011 and a great holiday.  We are looking forward to another exciting year.  From all of us at StoreSecured thanks for a wonderful year, we wish you all continued success.