As of 4:25pm PST the store admin area is not working. A security error is shown in place of the normal screen. We are actively working to get the issue resolved and expect a resolution within the next 15-30 minutes maximum as we work with our hosting company to restore access. Sorry for the inconvenience, […]
Please note the following special support hours for the Christmas holiday. Regular live chat hours till Friday 12/20 Mon 12/23 – Wed 1/1 : Live Chat Closed Email/ticket support will continue to be available throughout the holiday period. Regular live chat hours resume Thur 1/2 Happy Holidays from the StoreSecured team!
Holiday Support Schedule Read More »
3:23pm All services are currently not accessible and we are working with RackSpace to remedy the situation. At this time RackSpace believes it to be a DDOS attack on one of our customers. They are working to try and isolate which area the attack is occurring and to remedy the situation. 3:45 pm We have
Unscheduled downtime #2 Read More »
Between approximately 10 and 11 PM pacific time, Saturday night all StoreSecured services were unreachable. This included email, ftp, manage and all stores. We are still gathering information about what happened from our hosting provider but so far what we have found out is that it was a problem with the firewall. The firewall
Unscheduled downtime Read More »
The issue was resolved as of 9:30 am PDT. An internal connection was missing from our hosting setup after the move. This has now been found and corrected. The issue affected only certain areas of the admin area and did not affect any stores or other services. We will be performing a quick maintenance period
Resolved: Error was temporarily occuring on some admin pages Read More »
The StoreSecured mail server was down from approximately 3:45am to 4:45 am PST Saturday morning. We are sorry for any inconvenience. Our team was immediately alerted that an error occurred in our .NET install after a routine Windows update and it was repaired. Any email that was missed during this downtime will automatically be delivered
Mail Server Downtime Read More »
Please note the protected department feature upgrade/change shown below. Items which are in protected departments will no longer be displayed on the home/search pages if the shopper who is logged in does not have access to the associated protected department. If the shopper is not logged in then all items will be shown as before.
Protected Department Feature Upgrade Read More »
Please note the following special support hours for the Christmas holiday. Regular support hours apply until Thu 12/20 Fri 12/21 : Live chat 7am-3pm Mon 12/24 – Tue 12/25 : Chat Closed Wed 12/26 – Fri 12/28 : Live chat 7am-3pm Mon 12/31 – Tue 1/1 : Live chat 7am-3pm Regular support hours resume Wed 1/2
Christmas Holiday Support Hours Read More »
The issues previously reported with Firefox version 17 have been resolved. All functionality should now be working in Firefox version 17 for the admin area. If anyone is using Firefox 17 and having any issues at this time please let us know via support request.
Firefox 17 Problems Resolved Read More »
If you do not use the Firefox browser you can ignore this message. Mozilla/Firefox browser users. Please note that Mozilla/Firefox has released a new browser update as of the day before Thanksgiving ie Nov 21. This latest version is version 17 and it is a significant change to the way that Firefox identifies their browser. This update
Problems with latest Firefox browser, version 17 Read More »
