Email Security Changes and Maintenance Period 6/24

/ Important Changes, Notices / By /

Effective June 24th there will be several security changes to our email server to comply with PCI rules.

  • Webmail will be moved from mail.storesecured.com to webmail.storesecured.com. (ONLY for Webmail).
  • Webmail must be connected to securely, ie https vs http
  • All connections to read/deliever mail should be done securely, using TLS (NOT SSL) connections
  • TLS 1.0 will be disabled, SSL will be disabled. All connections must use TLS1.2 or higher
  • The mailserver will not accept plaintext credentials. All credentials must be encrypted.
  • SSL access to the email server via ports 993, 995, and 465 via SSL will be disabled in favor of more secure TLS connections on ports 25, 110 and 143

Email Server Maintenance
The email server will be unavailable periodically during the maintenance period from approximately 8:00pm-midnight pacific time on June 24th to make the above changes.

How can I prepare for these changes ahead of time?
When using webmail start going to https://webmail.storesecured.com INSTEAD of http://mail.storesecured.com

If using Outlook or other email program to read your mail make sure it is setup to use TLS connections with the proper ports:
To change this setting in Outlook

  1. With your Outlook client open, select Tools from the main menu. Then select Account Settings… from the drop down menu.
    This will open up the Account Settings window.
  2. If you have more than one email account configured, make sure that your StoreSecured Internet account is selected.
  3. With your StoreSecured email account highlighted, select Change.
  4. This will open another window called “Change E-Mail Account“.
  5. Click More Settings….
  6. This will open another window called Internet E-mail Settings.
  7. Click the Advanced tab.
  8. Look in the section called Server Port Numbers.
  9. In the drop down menu under Incoming server select TLS from the list of options.
  10. If you are using IMAP the port number should be set to 143.
  11. If you are using POP the port number should be set to 110.
  12. Then, in the drop down menu under Outgoing server (SMTP), select TLS from the options.
  13. Your outgoing server port number should be set to 25, in the Outgoing server (SMTP) field or port 587 can be used as an alternate SMTP port if you cannot connect via port 25.

Additional Questions
If you have questions about your particular setup, email program etc, please contact StoreSecured support via our support system for additional assistance.  Also you can read our FAQ about the change here.