2020

StoreSecured Knowledge-Base & Support Portal

Announcements, Features, Important Changes, Notices / /

Dear valued customers, We are pleased to announce that we have redesigned our knowledge-base and support portal for the convenience of our customers. You can access this portal in the following two ways: Direct Access: You can directly access knowledge-base and support portal by typing the following URL in browser: https://support.storesecured.com From “Get Help” link

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New SSL Certificate Installation on Our Servers

Important Changes, Notices, Scheduled Maintenance Notices / /

Dear Merchants, this is to update you all that we have updated our servers (FTP server, Mail servers, Sites servers etc) with the latest SSL certificate installation over the past weekend during the maintenance period. Please feel free to contact us at support@storesecured.com or call us at (866) 324-2764 in case of any queries.

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Scheduled Maintenance on November 21 at 9:00 PM PDT

Notices, Scheduled Maintenance Notices / /

Scheduled maintenance period Saturday 21st November, 2020 at 9:00 PM Pacific time for a period of approximately 2-3 hours. We will be performing scheduled maintenance of store management portal server as well as sites server. We expect the maintenance to last for 2-3 hours. This might cause a temporary downtime for the store management portal

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Stripe Payment Processor Integration for Store Billings

Important Changes, Notices / /

Please note that effective November 1, StoreSecured has updated our internal store billing to use the Stripe payment gateway.  Updates are still done via My Account–>Billing–>Update Payment method etc, but the update screens and receipts will look different. Please feel free to contact us at support@storesecured.com in case of any questions.

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Scheduled Maintenance 9/26 7:00 PM PDT

Notices / /

Scheduled maintenance period Saturday 9/26/2020 7:00 PM Pacific time for a period of approximately 2-3 hours. We will be increasing server storage of store management portal server.  This will cause downtime for the store management portal.   We expect the maintenance to last from 2-3 hours.  Email will continue to operate as normal during the maintenance.

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