Please note the following special support hours for the Christmas holiday. Regular live chat hours till Friday 12/20 Mon 12/23 – Wed 1/1 : Live Chat Closed Email/ticket support will continue to be available throughout the holiday period. Regular live chat hours resume Thur 1/2 Happy Holidays from the StoreSecured team!
Holiday Support Schedule Read More »
3:23pm All services are currently not accessible and we are working with RackSpace to remedy the situation. At this time RackSpace believes it to be a DDOS attack on one of our customers. They are working to try and isolate which area the attack is occurring and to remedy the situation. 3:45 pm We have
Unscheduled downtime #2 Read More »
Between approximately 10 and 11 PM pacific time, Saturday night all StoreSecured services were unreachable. This included email, ftp, manage and all stores. We are still gathering information about what happened from our hosting provider but so far what we have found out is that it was a problem with the firewall. The firewall
Unscheduled downtime Read More »
StoreSecured will be performing the final hardware upgrade before the holiday season tonight 11/9 at approximately 10:30pm PST. The downtime will last approximately 15-30 minutes and all stores and the admin interface will show a maintenance message. During the maintenance All stores and the admin interface will show a maintenance message for approximately 15-30
Scheduled Maintenance 11/9 10:30pm PST Read More »
Ho Ho, Merry Christmas, Santa has come early this year. Just in time for the busy holiday shopping season we have negotiated a new deal with our hosting provider to offer additional bandwidth for all of our merchants. The new plan limits will take effect for the November billing cycle which is billed at the
Bandwidth limits doubled for all merchants Read More »
StoreSecured will be performing an upgrade to our firewall and load balancer this Friday 10/25 between 11:00pm-11:59pm Pacific Time. The downtime will last approximately 15-45 minutes during the maintenance window. During the maintenance All services will be inaccessible for approximately 15-45 minutes during the maintenance including email, ftp, store management and stores. All
Scheduled Maintenance 10/25 11:00pm Read More »
All stores now include the ability to ship items separately. This feature is useful for very large items which are always shipped in their own box. If an item is marked for separate shipping the real time shipping calculator will always calculate the shipping price separately for that item. Order example 6 spatulas, .5 pound
New Feature: Ship Items Separately Read More »
The issue was resolved as of 9:30 am PDT. An internal connection was missing from our hosting setup after the move. This has now been found and corrected. The issue affected only certain areas of the admin area and did not affect any stores or other services. We will be performing a quick maintenance period
Resolved: Error was temporarily occuring on some admin pages Read More »
Current Status The maintenance is now completed and all services are currently online and working as normal. 8:30 pm PDT Maintenance started and all devices were powered down and all services are now offline. 9:00 pm PDT Servers are physically being transported to the new data center. 10:40 pm PDT The servers have
Maintenance Completed Read More »
Final reminder of upcoming maintenance tonight at 8:30pm PDT. Please review the original blog entry for more information. Please follow the blog, Facebook or our Help system pages for updates on the move.
Final Reminder, Maintenance Tonight 8:30pm PDT Read More »
