Important Changes

Ho Ho, Merry Christmas, Santa has come early this year.  Just in time for the busy holiday shopping season we have negotiated a new deal with our hosting provider to offer additional bandwidth for all of our merchants.  The new plan limits will take effect for the November billing cycle which is billed at the

Effective Saturday August 3rd evening all stores will be switched to a log in method based on email address INSTEAD of user name.  To prevent confusion or problems, all existing customers will be able to log in using EITHER a user name OR email address.   New customers will no longer be asked to choose

Blog Summary Changes The blog summary handling has been modified to include a separate summary field.  Merchants can now define a special blog summary which will be shown on the main blog page instead of the full blog post.  This replaces the previous handling where we were automatically cutting down the full blog post to

Recently we have been visited by spammers who were able to send spam through a few of our merchants email accounts.  The email accounts which were compromised had easy to guess simple passwords.  These attacks have affected our reputation as an email provider which in turn affects the deliverability of messages sent from our server.

Per our previous blog post regarding the important FTP changes, if your FTP password does not meet the password strength requirements your FTP access been disabled.  If your FTP account was disabled it can be re-enabled by updating your FTP password from My Account–>Change FTP Password and then enabling FTP from General–>FTP. If you do

The SFTP/SSH method of securely connecting to FTP described in our previous blog post is now available for use.  If you prefer to use this method of connction instead of FTPS you may connect using port 22.  The SFTP/SSH method of uploading files is generally slower then FTPS and should be used only if you cannot

The following blog post applies to users who are receiving a Connection Timeout and/or Connection Refused message when trying to connect to FTP using implicit TLS security via port 990. The error messages above indicate that your connection is being blocked by a router or computer firewall.  Please note that in order to connect you

Per our previous blog post, the following FTP change is now implemented… FTP Username Change All FTP logins are now modified to use store ids instead of the old user name. The remaining FTP changes announced at the previous blog post will be required starting March 25th.  We recommend upgrading your FTP setup as soon as possible along