We’re excited to announce a new feature that gives store owners more control and flexibility over their customer communications: Customizable Order Cancellation Emails!
Now, when an order is cancelled from your admin portal, you have the option to automatically send a personalized email notification to your customers.
Here’s what you can do:
- Activate/Deactivate: Easily enable or disable the automatic sending of order cancellation emails.
To activate this feature, navigate to General > Email Settings > Email Notifications. Then, scroll to the bottom of the page and customize the “Order Cancellation Email” section. - Customize Subject & Content: Tailor the email’s subject line and body content to match your brand and communication style. You can use dynamic variables like
%FIRSTNAME%,%LASTNAME%,%STORENAME%,%ORDERSTOTAL%, and%ORDER%to automatically populate customer-specific details. - Receive Copies: Want to keep track of every cancellation email sent? Simply enter comma-separated email addresses in the new settings section to receive a copy.
This new feature ensures your customers are promptly informed about their order status, enhancing transparency and improving the overall customer experience.
Support Team,
Store Secured, LLC