Email Security FAQ

Some common questions we have received so far after the update:

1) I am using Outlook or another program to read email do I need to update the server address from mail.storesecured.com to webmail.storesecured.com?

No, the https://webmail.storesecured.com address change is ONLY for those who are using webmail. If you are using Outlook or your phones email etc this does NOT change.

2) Should I enable Secure Password Authentication?

No, Secure password authentication should not be checked, it is only for certain types of servers

3) Should the SMTP port be 25 or 587?

Either one, it does not matter for us, your Internet provider may block one or the other so if one does not work, then try the other

4) Does the outgoing server require authentication?

Yes, the outgoing server requires authentication using the same settings as the incoming server.

5) Can I connect without TLS?

Yes, you can technically connect without TLS but it is then not a secure connection just like using a http vs https webpage. We highly recommend always using a secure connection.

6) My email software only shows a checkbox for SSL and no TLS?

On some email programs we have seen that they do accurately use TLS when you check the SSL box as long as you are connected with the correct port. If your email program does not have TLS selection please try using the SSL selection instead.
If you are using IMAP for incoming, use port 143, if you are using POP3 for incoming use port 110.

7) My email still doesn’t work, can you help?

Yes, if you are running an older version of Windows, ie Windows 7 or 8 it may not support TLS 1.2 by default. To verify this is the case please send your ip address (look it up at www.whatismyip.com) to our support team and we can confirm from the logs.

8) I have Windows 7 and TLS 1.2 is NOT enabled, how do I enable it?

Here is a link to some instructions on how to update Windows 7 to support TLS 1.2
Scroll down in the article about halfway to where it says:
Steps required to switch to TLS 1.2 on Windows 7 and start there.

http://www.teamnetworks.net/blog/4832/enabling-tls-1-2-on-windows-7-complete-instruction/

Follow the steps listed.

Try to connect via email again.

Alternatively here is a article directly from Microsoft describing the same process, I don’t feel it’s quite as easy to follow though you may prefer to go straight to the source.
https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

9) I’m still having problems?

If you are still having problems please contact our support team for assistance.