At approximately 1:00pm PST one of the StoreSecured servers required an emergency reboot in order to properly function. The reboot took approximately 15 minutes (due to a long update being applied at restart) and during this time all customer facing sites and the manage backend showed an error message about being unable to connect to the database. As […]
15 mins Unscheduled Downtime Read More »
Live chat will be closed on Thursday December 24th – Friday January 1 and close early, 12:30pm, on Wednesday December 23rd so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday January 4th. Happy Holidays from our families to
Christmas Holiday Live Chat Closures Read More »
Live chat will be closed on Thursday November 26th – Friday November 27th and close early, 12:30pm, on Wednesday November 25th so that our employees can spend time with their families. Email and support tickets will be available as normal. Regular chat support will resume on Monday November 30th. Happy Holidays from our families to
Thanksgiving Holiday Live Chat Closures Read More »
Scheduled maintenance period Friday 11/20 9:00 pm – 10:00 pm PST for SSL certificate renewal and SSL security upgrades. During the maintenance window there will be expected downtime of between 10 – 20 minutes for each service, ie mail, stores, admin, ftp etc, while the server restarts and new SSL certificates are installed and the
Scheduled Maintenance 11/20 9:00pm PST Read More »
We now support the ability to disable out of stock item attributes. For instance if you sell an item and it comes in small, medium and large but medium is sold out you can make that choice show in the dropdown but not be selectable (ie greyed out). To change this setting go to General–>Item
New Feature: Out of stock attribute disable Read More »
Update 9:10am The denial of service attack has now stopped and the extra restrictions we had in place are now removed. We are continuing to monitor the situation with our web hosting provider and will put back the restrictions again if the attack begins again to keep all sites running. Update 6:35am The StoreSecured service
StoreSecured Temporary Downtime Read More »
The following is important only to our users who utilize the BluePay payment gateway. Starting 5/20 transactions to BluePay were affected by a BluePay DDOS attack that caused BluePay to make some changes to their website to stop the attack. These changes caused our transaction processing with BluePay to break. Transactions were still sent to
Important Information for BluePay users Read More »
Authorize.net is currently experiencing transaction processing issues and no transactions are being accepted by them at this time. Please note that this is an Authorize.net issue and not a StoreSecured issue. Authorize.net has posted on their status page at https://status.authorize.net/ and also on their twitter page that they are aware of the issue and are
Authorize.net Currently Down Read More »
Updated 9:55pm The scheduled maintenance period has been completed. The email software is updated and the email service is now working as normal. =============================================== Scheduled maintenance period Sunday 5/17 9:30 pm – 10:30 pm PDT for email server software upgrades. During the maintenance window there will be expected downtime of between 30-60 minutes for email
Email Server Scheduled Maintenance 5/17 9:30-10:30pm Read More »
We now support the ability to choose define a mobile only menu for your stores mobile display. Choose the colors for your menu along with the pages, departments and/or items to link to from the mobile menu. To configure your mobile menu visit: Design–>Mobile Site Settings First make sure that the mobile version is enabled.
New Feature: Mobile Menu Read More »
